---
title: "Get a comment trigger"
method: GET
path: "/comment-triggers/{id}"
tags: ["Comment triggers"]
---

# Get a comment trigger

`GET /comment-triggers/{id}`

## Request

- Base URL: `https://sumgenius.ai/api/v1`
- URL: `https://sumgenius.ai/api/v1/comment-triggers/{id}`
- Auth: one of:
  - API key in header `X-SumGenius-Api-Key`
  - HTTP bearer

One trigger by id with its linked flows. Requires the `read` scope.

## Path parameters

- `id` integer, required

## Response `200`

OK

- object
  - `data` CommentTrigger, required
    - `name` string
    - `platform` 'instagram' | 'facebook' | 'both'
    - `source_type` 'comment' | 'story' | 'both' | 'live': comment = post and Reel comments; story = replies to your stories; both = either; live = comments during an Instagram Live. story and live are Instagram only.
    - `post_id` string, nullable: Scope to one post (an id from GET /recent-posts). Null means every post. Ignored for story and live.
    - `post_url` string, nullable: Label only; post_id is what scopes the trigger.
    - `keywords` string[]: Any one of these matches.
    - `match_type` 'exact' | 'contains' | 'fuzzy': exact = whole word; contains = anywhere in the text; fuzzy = tolerates a typo or two.
    - `exclude_keywords` string[]: If any of these appear the trigger does not fire.
    - `response_mode` 'both' | 'public_only' | 'dm_only': both = public reply and DM; public_only; dm_only.
    - `public_replies` string[]: Up to five variations, one is picked per fire. {name} is the commenter. Required when the mode includes a public reply.
    - `dm_templates` string[]: Up to five DM variations. Required when the mode includes a DM unless dm_use_ai is true.
    - `dm_use_ai` boolean: Let the AI write the DM from dm_ai_goal, the knowledge base and the configured tone. Needs dm_ai_goal.
    - `dm_ai_goal` string, nullable: What the AI-written DM should achieve.
    - `dm_image_url` string, nullable: https image attached to the DM.
    - `dm_file_url` string, nullable: https PDF attached to the DM.
    - `hide_comment_after_dm` boolean: Hide the comment once the DM is sent (post comments only).
    - `buttons` object[]: Buttons under the DM. Optional, three at most.
      - `title` string, required: Button label, 20 characters max (a Meta limit).
      - `type` 'text' | 'url'
      - `response` string: text buttons: the message sent when tapped. Required for text.
      - `url` string, uri: url buttons: where the button opens. Required for url.
    - `tag_id` integer, nullable: Tag applied to the commenter when the trigger fires. Pro plans and above; silently ignored below.
    - `id` integer
    - `active` boolean
    - `case_sensitive` boolean
    - `once_per_user_per_post` boolean
    - `linked_flows` object[]: Flows that start from this trigger. Empty for a plain trigger.
      - `id` integer
      - `name` string
      - `status` 'draft' | 'active' | 'paused'
      - `entry` 'immediate' | 'button': immediate = the flow starts when the trigger fires; button = it starts when the person taps a trigger button.
    - `stats` object
      - `fires` integer
      - `dms_sent` integer
      - `public_replies` integer
      - `last_fired_at` string, date-time, nullable: UTC ISO-8601.
    - `created_paused` boolean: On create only: true when the live cap forced the trigger to start paused.
    - `flow_impact` object: On update only, when fields other than active changed.
      - `requires_flow_review` boolean
      - `paused_flows` integer
      - `trigger_auto_paused` boolean
    - `created_at` string, date-time, nullable: UTC ISO-8601.
    - `updated_at` string, date-time, nullable: UTC ISO-8601.

## Other responses

- `400`: Error envelope. Codes: `invalid_param`: 400 a parameter or body field failed validation; `param` names it `invalid_json`: 400 the body is not valid JSON `invalid_idempotency_key`: 400 Idempotency-Key is not 1 to 128 printable ASCII characters `unauthorized`: 401 no API key sent `invalid_api_key`: 401 the key is not recognised `addon_inactive`: 403 the key is valid but the Webhook & API add-on is not active `insufficient_scope`: 403 the key scope does not cover this endpoint; carries `required_scope` and `key_scope` `feature_unavailable`: 403 the plan does not include this feature; `param` names it `already_blocked`: 409 that person is already on the AI blocklist `plan_limit_reached`: 403 the plan cap for this resource is reached (for example knowledge base items) `already_member`: 409 that email is already a team member `limit_reached`: 409 the product cap for this resource is reached (3 webhook endpoints, 10 active keys); remove one first `cannot_revoke_self`: 409 a key cannot revoke itself `too_soon`: 429 the same invitation was resent moments ago; the message says how long to wait `governance_incomplete`: 422 the endpoint cannot go live until its data-sharing declaration is attested with a purpose `invitation_pending`: 409 that email already has a pending invitation; resend or cancel it `not_found`: 404 missing, or not owned by your account `method_not_allowed`: 405 wrong method; the Allow header lists valid ones `idempotency_in_progress`: 409 a request with this Idempotency-Key is still running `resume_blocked`: 409 the AI pause on this conversation was set by a solicitation pause, a fraud flag or a connected-account pause; lift it from the portal `blocked`: 409 the customer is on the AI blocklist `opted_out`: 409 the customer opted out of automated messages `window_closed`: 409 the Meta messaging window for this conversation has closed `purge_active`: 409 SMS AI cannot be switched on while inbound body purge is on `sms_not_ready`: 409 SMS AI cannot be switched on until carrier registration assigns a Messaging Service `idempotency_key_reused`: 422 same Idempotency-Key, different request `unprocessable_send`: 422 a send was permanently rejected by the channel `rate_limited`: 429 quota or burst ceiling reached; Retry-After is set `service_unavailable`: 503 temporary failure; retry as directed `server_error`: 500 unexpected failure on our side `flow_conflict`: The trigger cannot be activated because of its linked flows: more than one, a paused one, or a broken link. The message says which. `not_connected`: The channel you asked about is not connected to this account. `not_pending`: The comment reply is not waiting for approval (already sent, rejected, or never queued). `send_failed`: 422 Meta refused the reply. The row is marked failed; the message has the reason. `slot_unavailable`: The requested time is outside business hours or already booked. The message says which. `missing_fields`: The account requires customer details this booking did not include; missing_fields lists them. `already_cancelled`: The appointment is already cancelled. `not_active`: Only a pending or confirmed appointment can be rescheduled. `not_editable`: The post is in a status that does not allow this: only draft, scheduled and failed posts can be edited or scheduled; published posts cannot be deleted; only scheduled posts can be unscheduled; only failed posts can be retried. `publish_failed`: 422 a platform rejected the post. The row is now failed; post.error_message and results say why. Retry with POST /posts/{id}/retry. `invalid_definition`: 422 the flow definition failed validation; errors lists every problem, warnings the non-blocking ones. `flow_blocked`: 409 the flow manager refused the action (for example no published version yet, a linked comment trigger in use, or a draft edited elsewhere); the message says why. `conflict`: 409 the draft was edited elsewhere since it was read.
- `401`: Error envelope. Codes: `invalid_param`: 400 a parameter or body field failed validation; `param` names it `invalid_json`: 400 the body is not valid JSON `invalid_idempotency_key`: 400 Idempotency-Key is not 1 to 128 printable ASCII characters `unauthorized`: 401 no API key sent `invalid_api_key`: 401 the key is not recognised `addon_inactive`: 403 the key is valid but the Webhook & API add-on is not active `insufficient_scope`: 403 the key scope does not cover this endpoint; carries `required_scope` and `key_scope` `feature_unavailable`: 403 the plan does not include this feature; `param` names it `already_blocked`: 409 that person is already on the AI blocklist `plan_limit_reached`: 403 the plan cap for this resource is reached (for example knowledge base items) `already_member`: 409 that email is already a team member `limit_reached`: 409 the product cap for this resource is reached (3 webhook endpoints, 10 active keys); remove one first `cannot_revoke_self`: 409 a key cannot revoke itself `too_soon`: 429 the same invitation was resent moments ago; the message says how long to wait `governance_incomplete`: 422 the endpoint cannot go live until its data-sharing declaration is attested with a purpose `invitation_pending`: 409 that email already has a pending invitation; resend or cancel it `not_found`: 404 missing, or not owned by your account `method_not_allowed`: 405 wrong method; the Allow header lists valid ones `idempotency_in_progress`: 409 a request with this Idempotency-Key is still running `resume_blocked`: 409 the AI pause on this conversation was set by a solicitation pause, a fraud flag or a connected-account pause; lift it from the portal `blocked`: 409 the customer is on the AI blocklist `opted_out`: 409 the customer opted out of automated messages `window_closed`: 409 the Meta messaging window for this conversation has closed `purge_active`: 409 SMS AI cannot be switched on while inbound body purge is on `sms_not_ready`: 409 SMS AI cannot be switched on until carrier registration assigns a Messaging Service `idempotency_key_reused`: 422 same Idempotency-Key, different request `unprocessable_send`: 422 a send was permanently rejected by the channel `rate_limited`: 429 quota or burst ceiling reached; Retry-After is set `service_unavailable`: 503 temporary failure; retry as directed `server_error`: 500 unexpected failure on our side `flow_conflict`: The trigger cannot be activated because of its linked flows: more than one, a paused one, or a broken link. The message says which. `not_connected`: The channel you asked about is not connected to this account. `not_pending`: The comment reply is not waiting for approval (already sent, rejected, or never queued). `send_failed`: 422 Meta refused the reply. The row is marked failed; the message has the reason. `slot_unavailable`: The requested time is outside business hours or already booked. The message says which. `missing_fields`: The account requires customer details this booking did not include; missing_fields lists them. `already_cancelled`: The appointment is already cancelled. `not_active`: Only a pending or confirmed appointment can be rescheduled. `not_editable`: The post is in a status that does not allow this: only draft, scheduled and failed posts can be edited or scheduled; published posts cannot be deleted; only scheduled posts can be unscheduled; only failed posts can be retried. `publish_failed`: 422 a platform rejected the post. The row is now failed; post.error_message and results say why. Retry with POST /posts/{id}/retry. `invalid_definition`: 422 the flow definition failed validation; errors lists every problem, warnings the non-blocking ones. `flow_blocked`: 409 the flow manager refused the action (for example no published version yet, a linked comment trigger in use, or a draft edited elsewhere); the message says why. `conflict`: 409 the draft was edited elsewhere since it was read.
- `403`: Error envelope. Codes: `invalid_param`: 400 a parameter or body field failed validation; `param` names it `invalid_json`: 400 the body is not valid JSON `invalid_idempotency_key`: 400 Idempotency-Key is not 1 to 128 printable ASCII characters `unauthorized`: 401 no API key sent `invalid_api_key`: 401 the key is not recognised `addon_inactive`: 403 the key is valid but the Webhook & API add-on is not active `insufficient_scope`: 403 the key scope does not cover this endpoint; carries `required_scope` and `key_scope` `feature_unavailable`: 403 the plan does not include this feature; `param` names it `already_blocked`: 409 that person is already on the AI blocklist `plan_limit_reached`: 403 the plan cap for this resource is reached (for example knowledge base items) `already_member`: 409 that email is already a team member `limit_reached`: 409 the product cap for this resource is reached (3 webhook endpoints, 10 active keys); remove one first `cannot_revoke_self`: 409 a key cannot revoke itself `too_soon`: 429 the same invitation was resent moments ago; the message says how long to wait `governance_incomplete`: 422 the endpoint cannot go live until its data-sharing declaration is attested with a purpose `invitation_pending`: 409 that email already has a pending invitation; resend or cancel it `not_found`: 404 missing, or not owned by your account `method_not_allowed`: 405 wrong method; the Allow header lists valid ones `idempotency_in_progress`: 409 a request with this Idempotency-Key is still running `resume_blocked`: 409 the AI pause on this conversation was set by a solicitation pause, a fraud flag or a connected-account pause; lift it from the portal `blocked`: 409 the customer is on the AI blocklist `opted_out`: 409 the customer opted out of automated messages `window_closed`: 409 the Meta messaging window for this conversation has closed `purge_active`: 409 SMS AI cannot be switched on while inbound body purge is on `sms_not_ready`: 409 SMS AI cannot be switched on until carrier registration assigns a Messaging Service `idempotency_key_reused`: 422 same Idempotency-Key, different request `unprocessable_send`: 422 a send was permanently rejected by the channel `rate_limited`: 429 quota or burst ceiling reached; Retry-After is set `service_unavailable`: 503 temporary failure; retry as directed `server_error`: 500 unexpected failure on our side `flow_conflict`: The trigger cannot be activated because of its linked flows: more than one, a paused one, or a broken link. The message says which. `not_connected`: The channel you asked about is not connected to this account. `not_pending`: The comment reply is not waiting for approval (already sent, rejected, or never queued). `send_failed`: 422 Meta refused the reply. The row is marked failed; the message has the reason. `slot_unavailable`: The requested time is outside business hours or already booked. The message says which. `missing_fields`: The account requires customer details this booking did not include; missing_fields lists them. `already_cancelled`: The appointment is already cancelled. `not_active`: Only a pending or confirmed appointment can be rescheduled. `not_editable`: The post is in a status that does not allow this: only draft, scheduled and failed posts can be edited or scheduled; published posts cannot be deleted; only scheduled posts can be unscheduled; only failed posts can be retried. `publish_failed`: 422 a platform rejected the post. The row is now failed; post.error_message and results say why. Retry with POST /posts/{id}/retry. `invalid_definition`: 422 the flow definition failed validation; errors lists every problem, warnings the non-blocking ones. `flow_blocked`: 409 the flow manager refused the action (for example no published version yet, a linked comment trigger in use, or a draft edited elsewhere); the message says why. `conflict`: 409 the draft was edited elsewhere since it was read.
- `404`: Error envelope. Codes: `invalid_param`: 400 a parameter or body field failed validation; `param` names it `invalid_json`: 400 the body is not valid JSON `invalid_idempotency_key`: 400 Idempotency-Key is not 1 to 128 printable ASCII characters `unauthorized`: 401 no API key sent `invalid_api_key`: 401 the key is not recognised `addon_inactive`: 403 the key is valid but the Webhook & API add-on is not active `insufficient_scope`: 403 the key scope does not cover this endpoint; carries `required_scope` and `key_scope` `feature_unavailable`: 403 the plan does not include this feature; `param` names it `already_blocked`: 409 that person is already on the AI blocklist `plan_limit_reached`: 403 the plan cap for this resource is reached (for example knowledge base items) `already_member`: 409 that email is already a team member `limit_reached`: 409 the product cap for this resource is reached (3 webhook endpoints, 10 active keys); remove one first `cannot_revoke_self`: 409 a key cannot revoke itself `too_soon`: 429 the same invitation was resent moments ago; the message says how long to wait `governance_incomplete`: 422 the endpoint cannot go live until its data-sharing declaration is attested with a purpose `invitation_pending`: 409 that email already has a pending invitation; resend or cancel it `not_found`: 404 missing, or not owned by your account `method_not_allowed`: 405 wrong method; the Allow header lists valid ones `idempotency_in_progress`: 409 a request with this Idempotency-Key is still running `resume_blocked`: 409 the AI pause on this conversation was set by a solicitation pause, a fraud flag or a connected-account pause; lift it from the portal `blocked`: 409 the customer is on the AI blocklist `opted_out`: 409 the customer opted out of automated messages `window_closed`: 409 the Meta messaging window for this conversation has closed `purge_active`: 409 SMS AI cannot be switched on while inbound body purge is on `sms_not_ready`: 409 SMS AI cannot be switched on until carrier registration assigns a Messaging Service `idempotency_key_reused`: 422 same Idempotency-Key, different request `unprocessable_send`: 422 a send was permanently rejected by the channel `rate_limited`: 429 quota or burst ceiling reached; Retry-After is set `service_unavailable`: 503 temporary failure; retry as directed `server_error`: 500 unexpected failure on our side `flow_conflict`: The trigger cannot be activated because of its linked flows: more than one, a paused one, or a broken link. The message says which. `not_connected`: The channel you asked about is not connected to this account. `not_pending`: The comment reply is not waiting for approval (already sent, rejected, or never queued). `send_failed`: 422 Meta refused the reply. The row is marked failed; the message has the reason. `slot_unavailable`: The requested time is outside business hours or already booked. The message says which. `missing_fields`: The account requires customer details this booking did not include; missing_fields lists them. `already_cancelled`: The appointment is already cancelled. `not_active`: Only a pending or confirmed appointment can be rescheduled. `not_editable`: The post is in a status that does not allow this: only draft, scheduled and failed posts can be edited or scheduled; published posts cannot be deleted; only scheduled posts can be unscheduled; only failed posts can be retried. `publish_failed`: 422 a platform rejected the post. The row is now failed; post.error_message and results say why. Retry with POST /posts/{id}/retry. `invalid_definition`: 422 the flow definition failed validation; errors lists every problem, warnings the non-blocking ones. `flow_blocked`: 409 the flow manager refused the action (for example no published version yet, a linked comment trigger in use, or a draft edited elsewhere); the message says why. `conflict`: 409 the draft was edited elsewhere since it was read.
- `429`: Error envelope. Codes: `invalid_param`: 400 a parameter or body field failed validation; `param` names it `invalid_json`: 400 the body is not valid JSON `invalid_idempotency_key`: 400 Idempotency-Key is not 1 to 128 printable ASCII characters `unauthorized`: 401 no API key sent `invalid_api_key`: 401 the key is not recognised `addon_inactive`: 403 the key is valid but the Webhook & API add-on is not active `insufficient_scope`: 403 the key scope does not cover this endpoint; carries `required_scope` and `key_scope` `feature_unavailable`: 403 the plan does not include this feature; `param` names it `already_blocked`: 409 that person is already on the AI blocklist `plan_limit_reached`: 403 the plan cap for this resource is reached (for example knowledge base items) `already_member`: 409 that email is already a team member `limit_reached`: 409 the product cap for this resource is reached (3 webhook endpoints, 10 active keys); remove one first `cannot_revoke_self`: 409 a key cannot revoke itself `too_soon`: 429 the same invitation was resent moments ago; the message says how long to wait `governance_incomplete`: 422 the endpoint cannot go live until its data-sharing declaration is attested with a purpose `invitation_pending`: 409 that email already has a pending invitation; resend or cancel it `not_found`: 404 missing, or not owned by your account `method_not_allowed`: 405 wrong method; the Allow header lists valid ones `idempotency_in_progress`: 409 a request with this Idempotency-Key is still running `resume_blocked`: 409 the AI pause on this conversation was set by a solicitation pause, a fraud flag or a connected-account pause; lift it from the portal `blocked`: 409 the customer is on the AI blocklist `opted_out`: 409 the customer opted out of automated messages `window_closed`: 409 the Meta messaging window for this conversation has closed `purge_active`: 409 SMS AI cannot be switched on while inbound body purge is on `sms_not_ready`: 409 SMS AI cannot be switched on until carrier registration assigns a Messaging Service `idempotency_key_reused`: 422 same Idempotency-Key, different request `unprocessable_send`: 422 a send was permanently rejected by the channel `rate_limited`: 429 quota or burst ceiling reached; Retry-After is set `service_unavailable`: 503 temporary failure; retry as directed `server_error`: 500 unexpected failure on our side `flow_conflict`: The trigger cannot be activated because of its linked flows: more than one, a paused one, or a broken link. The message says which. `not_connected`: The channel you asked about is not connected to this account. `not_pending`: The comment reply is not waiting for approval (already sent, rejected, or never queued). `send_failed`: 422 Meta refused the reply. The row is marked failed; the message has the reason. `slot_unavailable`: The requested time is outside business hours or already booked. The message says which. `missing_fields`: The account requires customer details this booking did not include; missing_fields lists them. `already_cancelled`: The appointment is already cancelled. `not_active`: Only a pending or confirmed appointment can be rescheduled. `not_editable`: The post is in a status that does not allow this: only draft, scheduled and failed posts can be edited or scheduled; published posts cannot be deleted; only scheduled posts can be unscheduled; only failed posts can be retried. `publish_failed`: 422 a platform rejected the post. The row is now failed; post.error_message and results say why. Retry with POST /posts/{id}/retry. `invalid_definition`: 422 the flow definition failed validation; errors lists every problem, warnings the non-blocking ones. `flow_blocked`: 409 the flow manager refused the action (for example no published version yet, a linked comment trigger in use, or a draft edited elsewhere); the message says why. `conflict`: 409 the draft was edited elsewhere since it was read.

---

[API](https://skmtc.dev/sumgenius/apis/chatgenius-rest-api.md) · [All operations](https://skmtc.dev/sumgenius/apis/chatgenius-rest-api/llms.txt) · [OpenAPI document](https://skmtc.dev/sumgenius/apis/chatgenius-rest-api/revisions/f1621a748e6f?raw)