--- title: "Resume a Sales Order Case's Outreach" method: POST path: "/v2/sales-order-cases/{case_id}/resume" tags: ["sales-order-cases"] --- # Resume a Sales Order Case's Outreach `POST /v2/sales-order-cases/{case_id}/resume` ## Request - Base URL: `https://api.stuut.ai` (the document declares no server; this is the origin it was published from) - URL: `https://api.stuut.ai/v2/sales-order-cases/{case_id}/resume` - Auth: HTTP bearer Resume a Sales Order Case's Outreach ## Path parameters - `case_id` string, required ## Response `200` Successful Response - SalesOrderCaseDetailSchema - `created_at` string, date-time, required - `modified_at` string, date-time, required - `id` string, required - `type` 'early_ship' | 'late_delivery', required - `resolution` 'decided' | 'no_response' | 'closed_by_user', required: How a case closed. What the customer decided is on each line's `decision`. - `resolved_at` string, date-time, required - `needs_attention` boolean, required: An open case waiting on a teammate. Cleared when the case resolves. - `attention_reason` string, nullable, required: Why the case needs a teammate, such as asked for a person or outcome unclear. Set exactly when `needs_attention` is. - `current_ship_date` string, date, required: The date the case's lines shipped by when it was opened: the latest line snapshot for early ship, the earliest for late delivery. Not kept in sync with the lines. - `proposed_ship_date` string, date, nullable, required: The ship date offered for the whole case. NULL when the lines carry their own dates or the offer has no date, such as shipping as soon as possible. - `touch_count` integer, required: Outreach attempts made on this case, by Stuut or a teammate. - `last_touch_at` string, date-time, required - `next_touch_at` string, date-time, required - `outreach_paused` boolean, required: Outreach waits until `resume_outreach_at`, or indefinitely when that is NULL. - `sales_order` SalesOrderCaseSalesOrderSchema, required: The sales order a case is about. - `created_at` string, date-time, required - `modified_at` string, date-time, required - `id` string, required - `number` string, nullable, required: The seller-assigned sales-order number. - `currency` 'ADP' | 'AED' | 'AFA' | 'AFN' | 'ALK' | 'ALL' | 'AMD' | 'ANG' | 'AOA' | 'AOK' | 'AON' | 'AOR' | 'ARA' | 'ARL' | 'ARM' | 'ARP' | 'ARS' | 'ATS' | 'AUD' | 'AWG' | 'AZM' | 'AZN' | 'BAD' | 'BAM' | 'BAN' | 'BBD' | 'BDT' | 'BEC' | 'BEF' | 'BEL' | 'BGL' | 'BGM' | 'BGN' | 'BGO' | 'BHD' | 'BIF' | 'BMD' | 'BND' | 'BOB' | 'BOL' | 'BOP' | 'BOV' | 'BRB' | 'BRC' | 'BRE' | 'BRL' | 'BRN' | 'BRR' | 'BRZ' | 'BSD' | 'BTN' | 'BUK' | 'BWP' | 'BYB' | 'BYN' | 'BYR' | 'BZD' | 'CAD' | 'CDF' | 'CHE' | 'CHF' | 'CHW' | 'CLE' | 'CLF' | 'CLP' | 'CNH' | 'CNX' | 'CNY' | 'COP' | 'COU' | 'CRC' | 'CSD' | 'CSK' | 'CUC' | 'CUP' | 'CVE' | 'CYP' | 'CZK' | 'DDM' | 'DEM' | 'DJF' | 'DKK' | 'DOP' | 'DZD' | 'ECS' | 'ECV' | 'EEK' | 'EGP' | 'ERN' | 'ESA' | 'ESB' | 'ESP' | 'ETB' | 'EUR' | 'FIM' | 'FJD' | 'FKP' | 'FRF' | 'GBP' | 'GEK' | 'GEL' | 'GHC' | 'GHS' | 'GIP' | 'GMD' | 'GNF' | 'GNS' | 'GQE' | 'GRD' | 'GTQ' | 'GWE' | 'GWP' | 'GYD' | 'HKD' | 'HNL' | 'HRD' | 'HRK' | 'HTG' | 'HUF' | 'IDR' | 'IEP' | 'ILP' | 'ILR' | 'ILS' | 'INR' | 'IQD' | 'IRR' | 'ISJ' | 'ISK' | 'ITL' | 'JMD' | 'JOD' | 'JPY' | 'KES' | 'KGS' | 'KHR' | 'KMF' | 'KPW' | 'KRH' | 'KRO' | 'KRW' | 'KWD' | 'KYD' | 'KZT' | 'LAK' | 'LBP' | 'LKR' | 'LRD' | 'LSL' | 'LTL' | 'LTT' | 'LUC' | 'LUF' | 'LUL' | 'LVL' | 'LVR' | 'LYD' | 'MAD' | 'MAF' | 'MCF' | 'MDC' | 'MDL' | 'MGA' | 'MGF' | 'MKD' | 'MKN' | 'MLF' | 'MMK' | 'MNT' | 'MOP' | 'MRO' | 'MRU' | 'MTL' | 'MTP' | 'MUR' | 'MVP' | 'MVR' | 'MWK' | 'MXN' | 'MXP' | 'MXV' | 'MYR' | 'MZE' | 'MZM' | 'MZN' | 'NAD' | 'NGN' | 'NIC' | 'NIO' | 'NLG' | 'NOK' | 'NPR' | 'NZD' | 'OMR' | 'PAB' | 'PEI' | 'PEN' | 'PES' | 'PGK' | 'PHP' | 'PKR' | 'PLN' | 'PLZ' | 'PTE' | 'PYG' | 'QAR' | 'RHD' | 'ROL' | 'RON' | 'RSD' | 'RUB' | 'RUR' | 'RWF' | 'SAR' | 'SBD' | 'SCR' | 'SDD' | 'SDG' | 'SDP' | 'SEK' | 'SGD' | 'SHP' | 'SIT' | 'SKK' | 'SLE' | 'SLL' | 'SOS' | 'SRD' | 'SRG' | 'SSP' | 'STD' | 'STN' | 'SUR' | 'SVC' | 'SYP' | 'SZL' | 'THB' | 'TJR' | 'TJS' | 'TMM' | 'TMT' | 'TND' | 'TOP' | 'TPE' | 'TRL' | 'TRY' | 'TTD' | 'TWD' | 'TZS' | 'UAH' | 'UAK' | 'UGS' | 'UGX' | 'USD' | 'USN' | 'USS' | 'UYI' | 'UYP' | 'UYU' | 'UYW' | 'UZS' | 'VEB' | 'VED' | 'VEF' | 'VES' | 'VND' | 'VNN' | 'VUV' | 'WST' | 'XAF' | 'XAG' | 'XAU' | 'XBA' | 'XBB' | 'XBC' | 'XBD' | 'XCD' | 'XCG' | 'XDR' | 'XEU' | 'XFO' | 'XFU' | 'XOF' | 'XPD' | 'XPF' | 'XPT' | 'XRE' | 'XSU' | 'XTS' | 'XUA' | 'XXX' | 'YDD' | 'YER' | 'YUD' | 'YUM' | 'YUN' | 'YUR' | 'ZAL' | 'ZAR' | 'ZMK' | 'ZMW' | 'ZRN' | 'ZRZ' | 'ZWD' | 'ZWL' | 'ZWR', required: The 3 character [ISO 4217](https://en.wikipedia.org/wiki/ISO_4217) currency code. - `total_amount` string, decimal, required: The total amount in standard currency units. - `business_group` string, nullable, required: The sales order's business group. - `object` string, required: String representing the object's type. Objects of the same type share the same value. - `customer` PartnerSummary, required - `created_at` string, date-time, required - `modified_at` string, date-time, required - `id` string, required - `account_number` string, nullable, required: The customer's account number. - `assignee_id` string, nullable, required: The ID of the user assigned to this partner, if any. - `business_unit_id` string, nullable, required: The business unit this partner belongs to. - `currency` 'ADP' | 'AED' | 'AFA' | 'AFN' | 'ALK' | 'ALL' | 'AMD' | 'ANG' | 'AOA' | 'AOK' | 'AON' | 'AOR' | 'ARA' | 'ARL' | 'ARM' | 'ARP' | 'ARS' | 'ATS' | 'AUD' | 'AWG' | 'AZM' | 'AZN' | 'BAD' | 'BAM' | 'BAN' | 'BBD' | 'BDT' | 'BEC' | 'BEF' | 'BEL' | 'BGL' | 'BGM' | 'BGN' | 'BGO' | 'BHD' | 'BIF' | 'BMD' | 'BND' | 'BOB' | 'BOL' | 'BOP' | 'BOV' | 'BRB' | 'BRC' | 'BRE' | 'BRL' | 'BRN' | 'BRR' | 'BRZ' | 'BSD' | 'BTN' | 'BUK' | 'BWP' | 'BYB' | 'BYN' | 'BYR' | 'BZD' | 'CAD' | 'CDF' | 'CHE' | 'CHF' | 'CHW' | 'CLE' | 'CLF' | 'CLP' | 'CNH' | 'CNX' | 'CNY' | 'COP' | 'COU' | 'CRC' | 'CSD' | 'CSK' | 'CUC' | 'CUP' | 'CVE' | 'CYP' | 'CZK' | 'DDM' | 'DEM' | 'DJF' | 'DKK' | 'DOP' | 'DZD' | 'ECS' | 'ECV' | 'EEK' | 'EGP' | 'ERN' | 'ESA' | 'ESB' | 'ESP' | 'ETB' | 'EUR' | 'FIM' | 'FJD' | 'FKP' | 'FRF' | 'GBP' | 'GEK' | 'GEL' | 'GHC' | 'GHS' | 'GIP' | 'GMD' | 'GNF' | 'GNS' | 'GQE' | 'GRD' | 'GTQ' | 'GWE' | 'GWP' | 'GYD' | 'HKD' | 'HNL' | 'HRD' | 'HRK' | 'HTG' | 'HUF' | 'IDR' | 'IEP' | 'ILP' | 'ILR' | 'ILS' | 'INR' | 'IQD' | 'IRR' | 'ISJ' | 'ISK' | 'ITL' | 'JMD' | 'JOD' | 'JPY' | 'KES' | 'KGS' | 'KHR' | 'KMF' | 'KPW' | 'KRH' | 'KRO' | 'KRW' | 'KWD' | 'KYD' | 'KZT' | 'LAK' | 'LBP' | 'LKR' | 'LRD' | 'LSL' | 'LTL' | 'LTT' | 'LUC' | 'LUF' | 'LUL' | 'LVL' | 'LVR' | 'LYD' | 'MAD' | 'MAF' | 'MCF' | 'MDC' | 'MDL' | 'MGA' | 'MGF' | 'MKD' | 'MKN' | 'MLF' | 'MMK' | 'MNT' | 'MOP' | 'MRO' | 'MRU' | 'MTL' | 'MTP' | 'MUR' | 'MVP' | 'MVR' | 'MWK' | 'MXN' | 'MXP' | 'MXV' | 'MYR' | 'MZE' | 'MZM' | 'MZN' | 'NAD' | 'NGN' | 'NIC' | 'NIO' | 'NLG' | 'NOK' | 'NPR' | 'NZD' | 'OMR' | 'PAB' | 'PEI' | 'PEN' | 'PES' | 'PGK' | 'PHP' | 'PKR' | 'PLN' | 'PLZ' | 'PTE' | 'PYG' | 'QAR' | 'RHD' | 'ROL' | 'RON' | 'RSD' | 'RUB' | 'RUR' | 'RWF' | 'SAR' | 'SBD' | 'SCR' | 'SDD' | 'SDG' | 'SDP' | 'SEK' | 'SGD' | 'SHP' | 'SIT' | 'SKK' | 'SLE' | 'SLL' | 'SOS' | 'SRD' | 'SRG' | 'SSP' | 'STD' | 'STN' | 'SUR' | 'SVC' | 'SYP' | 'SZL' | 'THB' | 'TJR' | 'TJS' | 'TMM' | 'TMT' | 'TND' | 'TOP' | 'TPE' | 'TRL' | 'TRY' | 'TTD' | 'TWD' | 'TZS' | 'UAH' | 'UAK' | 'UGS' | 'UGX' | 'USD' | 'USN' | 'USS' | 'UYI' | 'UYP' | 'UYU' | 'UYW' | 'UZS' | 'VEB' | 'VED' | 'VEF' | 'VES' | 'VND' | 'VNN' | 'VUV' | 'WST' | 'XAF' | 'XAG' | 'XAU' | 'XBA' | 'XBB' | 'XBC' | 'XBD' | 'XCD' | 'XCG' | 'XDR' | 'XEU' | 'XFO' | 'XFU' | 'XOF' | 'XPD' | 'XPF' | 'XPT' | 'XRE' | 'XSU' | 'XTS' | 'XUA' | 'XXX' | 'YDD' | 'YER' | 'YUD' | 'YUM' | 'YUN' | 'YUR' | 'ZAL' | 'ZAR' | 'ZMK' | 'ZMW' | 'ZRN' | 'ZRZ' | 'ZWD' | 'ZWL' | 'ZWR', required: The 3 character [ISO 4217](https://en.wikipedia.org/wiki/ISO_4217) currency code. - `email` string, nullable, required: The partner's company email address. - `name` string, nullable, required: The full name of the partner. - `legal_name` string, nullable, required: The legal name of this partner, typically applies to businesses. - `phone` string, phone, nullable, required: A phone number in [E.164](https://en.wikipedia.org/wiki/E.164) format - `parent_id` string, nullable, required - `remote_id` string, required: The partner's third party id. - `object` string, required: String representing the object's type. Objects of the same type share the same value. - `line_count` integer, required: The number of sales order lines the case covers. - `latest_event` SalesOrderCaseEventSchema, required - `created_at` string, date-time, required - `modified_at` string, date-time, required - `id` string, required - `case_id` string, required - `type` 'case_created' | 'case_updated' | 'case_resolved' | 'attention_requested' | 'email_sent' | 'email_replied' | 'call_completed' | 'call_scheduled' | 'sales_order_updated' | 'outreach_paused' | 'outreach_resumed' | 'note_added', required - `actor` 'system' | 'customer' | 'user', required - `occurred_at` string, date-time, required - `payload` object, required: Type-specific details. Links to other records use the foreign-key columns. - `summary` string, nullable, required: Review-written summary of the interaction, scrubbed of sensitive details. - `review_status` 'pending' | 'completed' | 'failed', required: Progress of the interaction review that fills in an event's `summary` and payload. - `call_id` string, nullable, required: The call, fetched through the calls endpoints. - `email_id` string, nullable, required: The email, fetched through the emails endpoints. - `user_id` string, nullable, required: The user who acted, for USER events. - `user_name` string, nullable, required: The acting user's full name, for `USER` events. - `object` string, required: String representing the object's type. Objects of the same type share the same value. - `summary` string, nullable, required: Agent-written account of where the case stands, in a few sentences. - `summary_stale` boolean, required: The timeline changed since `summary` was written, and a rewrite is pending. - `channel` 'email' | 'phone', required - `human_callback_requested_at` string, date-time, required - `resume_outreach_at` string, date-time, required - `contact` Contact, required: Lightweight contact summary - `created_at` string, date-time, required - `modified_at` string, date-time, nullable, required - `id` string, nullable, required - `email` string, required - `given_name` string, nullable, required: If an individual, the contact's given name. - `family_name` string, nullable, required: If an individual, the contact's family name. - `name` string, nullable, required: The contact's name, if no given/family name. - `phone` string, phone, nullable, required: A phone number in [E.164](https://en.wikipedia.org/wiki/E.164) format - `object` string, required: String representing the object's type. Objects of the same type share the same value. - `lines` SalesOrderCaseLineSchema[], required: Ordered by sales order line number. - `created_at` string, date-time, required - `modified_at` string, date-time, required - `id` string, required - `sales_order_line_id` string, required - `line_number` integer, nullable, required - `number` string, nullable, required: The sales order line's source-system identifier, such as the part number it orders. - `name` string, nullable, required - `item` ItemSummary, required: Lightweight item for nested relationships. - `created_at` string, date-time, required - `modified_at` string, date-time, nullable, required - `id` string, required - `name` string, required - `sku` string, nullable, required: The stock keeping unit (SKU) for this Item. - `number` string, nullable, required - `type` 'inventory' | 'non_inventory' | 'service', required - `object` string, required: String representing the object's type. Objects of the same type share the same value. - `quantity` string, decimal, required: The sales order line's quantity. - `current_ship_date` string, date, required: The line's expected ship date when the case was opened. Not kept in sync with the line. - `offered_quantity` string, decimal, nullable, required: The quantity offered, when only part of the line is on offer. NULL offers the whole line. - `proposed_ship_date` string, date, nullable, required: The ship date offered for this line, when it differs from the case's. NULL uses the case's. - `decision` 'accepted' | 'declined' | 'acknowledged', required - `accepted_quantity` string, decimal, nullable, required: The quantity the customer accepted, when less than the offer. NULL accepts all of it. - `resolved_ship_date` string, date, nullable, required: The ship date the customer accepted for this line. Never written back to the sales order line. - `object` string, required: String representing the object's type. Objects of the same type share the same value. - `max_touches` integer, required: The most touches outreach makes on the case. - `object` string, required: String representing the object's type. Objects of the same type share the same value. - `is_open` boolean, required: The case is open until it is resolved. ## Other responses - `422`: Validation Error --- [API](https://skmtc.dev/stuut/apis/stuut-api.md) - [All operations](https://skmtc.dev/stuut/apis/stuut-api/llms.txt) - [OpenAPI document](https://skmtc.dev/stuut/apis/stuut-api/revisions/ff0ad16a55ff?raw)