---
title: "Get user support config"
method: GET
path: "/v2/support-config"
tags: ["Users"]
---

# Get user support config

`GET /v2/support-config`

## Response `200`

OK

- SupportConfigs
  - `length` integer
  - `elements` SupportConfig[] — Support Configurations List.
    - `contactNumbers` PhoneNumber[] — List of support phone numbers.
      - `countryCode` integer — two digit country code
      - `countryCodeSource` 'UNSPECIFIED' | 'FROM_NUMBER_WITH_PLUS_SIGN' | 'FROM_NUMBER_WITH_IDD' | 'FROM_NUMBER_WITHOUT_PLUS_SIGN' | 'FROM_DEFAULT_COUNTRY'
      - `extension` string — phone number extension
      - `isoCountryCode` string — ISO alpha-2 code
      - `italianLeadingZero` boolean
      - `nationalNumber` integer
      - `numberOfLeadingZeros` integer
      - `preferredDomesticCarrierCode` string
      - `rawInput` string
      - `type` 'UNKNOWN_TYPE' | 'MOBILE' | 'LANDLINE'
    - `emailAddresses` string[] — List of the support email addresses.
    - `freshdeskConfig` FreshdeskConfig — Configuration for freshdesk.
      - `enabled` boolean, required — Whether freshdesk is enabled or not.
      - `hasCredentials` boolean, required — Whether the company has its own freshdesk credentials.
      - `credentials` FreshdeskCredentials — Mobile and web Credentials related to freshdesk.
        - `webCredentials` FreshdeskCredentialDetails — Credentials related to freshdesk.
          - `domain` string, required — Domain related to fresh desk.
          - `appId` string, required — An identifier for fresh desk's app.
          - `appKey` string, required — A secret key assigned to user's app by fresh desk.
        - `mobileCredentials` FreshdeskCredentialDetails — Credentials related to freshdesk.
          - `domain` string, required — Domain related to fresh desk.
          - `appId` string, required — An identifier for fresh desk's app.
          - `appKey` string, required — A secret key assigned to user's app by fresh desk.
    - `tier` 'BASIC' | 'SEAT1A' | 'TIER_2' | 'TIER_3' | 'TIER_4' | 'TIER_5' | 'TIER_6' | 'TIER_7' | 'TIER_8' | 'TIER_9' | 'TIER_10' | 'TIER_11' | 'TIER_12' | 'TIER_13' | 'TIER_14' | 'TIER_15' | 'TIER_16' | 'TIER_17' | 'TIER_18' | 'TIER_19' | 'TIER_20' | 'TIER_21' | 'TIER_22' | 'TIER_23' | 'TIER_24' | 'TIER_25' | 'TIER_26' | 'TIER_27' | 'TIER_28' | 'TIER_29' | 'TIER_30' | 'TIER_31' — Tier of User. Note: In default UI, BASIC is displayed as Standard, and SEAT1A is displayed as VIP. Display names for other tiers are driven by the company tier configuration.
    - `genesysConfig` object — Configuration for genesys.
      - `enabled` boolean, required — Whether genesys is enabled or not.
      - `dataUrl` string, required — Data url for genesys.
    - `portalUrls` string[] — List of the support portal urls.
    - `zendeskConfig` object — Configuration for zendesk.
      - `enabled` boolean, required — Whether Zendesk Chat is enabled or not.
      - `integrationId` string, required — Integration ID for Zendesk Chat for Web.
      - `androidIntegrationId` string — Integration ID for Zendesk Chat for Android.
      - `iosIntegrationId` string — Integration ID for Zendesk Chat for iOS.
    - `genesysCloudConfig` object — Configuration for Genesys cloud.
      - `enabled` boolean, required — Whether Genesys Cloud is enabled or not.
      - `deploymentId` string, required — DeploymentId for Genesys Cloud.
      - `environment` string, required — Environment for Genesys Cloud.
      - `genesysScriptUrl` string, required — Url for Genesys Cloud Script.
      - `clientId` string — Client ID for Genesys Cloud.
    - `twilioChatConfig` object — Configuration for Twilio Chat.
      - `enabled` boolean, required — Whether Twilio Chat is enabled or not.
    - `cognigyChatConfig` object — Cognigy Chat Config.
      - `enabled` boolean — Whether Cognigy chat is enabled or not.
      - `scriptUrl` string — Url for Cognigy Script.
      - `initWebchatEndpoint` string — Endpoint for Cognigy initWebchat method.
      - `sessionTimeout` integer — Session timeout (in minutes) for Cognigy Chat.
      - `cssUrl` string — Url for Cognigy Chat CSS.

## Other responses

- `401` — Unauthorized
- `403` — Forbidden
- `404` — The specified resource was not found.

## Changes

- **2026-09-02** `b4e6f9b79c51` — 1 info
  - endpoint added

[Change history](https://skmtc.dev/spotnana/apis/user-management-api/changes/v2/support-config/get.md)

---

[API](https://skmtc.dev/spotnana/apis/user-management-api.md) · [All operations](https://skmtc.dev/spotnana/apis/user-management-api/llms.txt) · [OpenAPI document](https://skmtc-service-production.skmtc.workers.dev/v1/apis/spotnana/user-management-api/revisions/b4e6f9b79c51/schema)