---
title: "Get company support config"
method: GET
path: "/v2/companies/{companyId}/support-config"
tags: ["Companies"]
---

# Get company support config

`GET /v2/companies/{companyId}/support-config`

## Request

- Base URL: `https://api-ext-sboxmeta.partners.spotnana.com`
- URL: `https://api-ext-sboxmeta.partners.spotnana.com/v2/companies/{companyId}/support-config`
- Auth: HTTP bearer

## Response `200`

OK

- SupportConfig: Support Configuration for company
  - `contactNumbers` PhoneNumber[]: List of support phone numbers.
    - `countryCode` integer: two digit country code
    - `countryCodeSource` 'UNSPECIFIED' | 'FROM_NUMBER_WITH_PLUS_SIGN' | 'FROM_NUMBER_WITH_IDD' | 'FROM_NUMBER_WITHOUT_PLUS_SIGN' | 'FROM_DEFAULT_COUNTRY'
    - `extension` string: phone number extension
    - `isoCountryCode` string: ISO alpha-2 code
    - `italianLeadingZero` boolean
    - `nationalNumber` integer
    - `numberOfLeadingZeros` integer
    - `preferredDomesticCarrierCode` string
    - `rawInput` string
    - `type` 'UNKNOWN_TYPE' | 'MOBILE' | 'LANDLINE'
  - `emailAddresses` string[]: List of the support email addresses.
  - `freshdeskConfig` FreshdeskConfig: Configuration for freshdesk.
    - `enabled` boolean, required: Whether freshdesk is enabled or not.
    - `hasCredentials` boolean, required: Whether the company has its own freshdesk credentials.
    - `credentials` FreshdeskCredentials: Mobile and web Credentials related to freshdesk.
      - `webCredentials` FreshdeskCredentialDetails: Credentials related to freshdesk.
        - `domain` string, required: Domain related to fresh desk.
        - `appId` string, required: An identifier for fresh desk's app.
        - `appKey` string, required: A secret key assigned to user's app by fresh desk.
      - `mobileCredentials` FreshdeskCredentialDetails: Credentials related to freshdesk.
        - `domain` string, required: Domain related to fresh desk.
        - `appId` string, required: An identifier for fresh desk's app.
        - `appKey` string, required: A secret key assigned to user's app by fresh desk.
  - `tier` 'BASIC' | 'SEAT1A' | 'TIER_2' | 'TIER_3' | 'TIER_4' | 'TIER_5' | 'TIER_6' | 'TIER_7' | 'TIER_8' | 'TIER_9' | 'TIER_10' | 'TIER_11' | 'TIER_12' | 'TIER_13' | 'TIER_14' | 'TIER_15' | 'TIER_16' | 'TIER_17' | 'TIER_18' | 'TIER_19' | 'TIER_20' | 'TIER_21' | 'TIER_22' | 'TIER_23' | 'TIER_24' | 'TIER_25' | 'TIER_26' | 'TIER_27' | 'TIER_28' | 'TIER_29' | 'TIER_30' | 'TIER_31': Tier of User. Note: In default UI, BASIC is displayed as Standard, and SEAT1A is displayed as VIP. Display names for other tiers are driven by the company tier configuration.
  - `genesysConfig` object: Configuration for genesys.
    - `enabled` boolean, required: Whether genesys is enabled or not.
    - `dataUrl` string, required: Data url for genesys.
  - `portalUrls` string[]: List of the support portal urls.
  - `zendeskConfig` object: Configuration for zendesk.
    - `enabled` boolean, required: Whether Zendesk Chat is enabled or not.
    - `integrationId` string, required: Integration ID for Zendesk Chat for Web.
    - `androidIntegrationId` string: Integration ID for Zendesk Chat for Android.
    - `iosIntegrationId` string: Integration ID for Zendesk Chat for iOS.
  - `genesysCloudConfig` object: Configuration for Genesys cloud.
    - `enabled` boolean, required: Whether Genesys Cloud is enabled or not.
    - `deploymentId` string, required: DeploymentId for Genesys Cloud.
    - `environment` string, required: Environment for Genesys Cloud.
    - `genesysScriptUrl` string, required: Url for Genesys Cloud Script.
    - `clientId` string: Client ID for Genesys Cloud.
  - `twilioChatConfig` object: Configuration for Twilio Chat.
    - `enabled` boolean, required: Whether Twilio Chat is enabled or not.
  - `cognigyChatConfig` object: Cognigy Chat Config.
    - `enabled` boolean: Whether Cognigy chat is enabled or not.
    - `scriptUrl` string: Url for Cognigy Script.
    - `initWebchatEndpoint` string: Endpoint for Cognigy initWebchat method.
    - `sessionTimeout` integer: Session timeout (in minutes) for Cognigy Chat.
    - `cssUrl` string: Url for Cognigy Chat CSS.

## Other responses

- `401`: Unauthorized
- `403`: Forbidden
- `404`: The specified resource was not found.

## Changes

- **2026-09-02** `48b51f4120c8`: 1 info
  - endpoint added

[Operation history](https://skmtc.dev/spotnana/apis/company-api/changes/v2/companies/:companyId/support-config/get.md)

---

[API](https://skmtc.dev/spotnana/apis/company-api.md) - [All operations](https://skmtc.dev/spotnana/apis/company-api/llms.txt) - [OpenAPI document](https://skmtc.dev/spotnana/apis/company-api/revisions/184a1b415751?raw)