---
title: "Read the queue counts"
method: GET
path: "/products/help-desk/tickets/counts"
tags: ["help-desk"]
---

# Read the queue counts

`GET /products/help-desk/tickets/counts`

## Request

- Base URL: `https://api.sparkvault.com/v1`
- URL: `https://api.sparkvault.com/v1/products/help-desk/tickets/counts`
- Auth: HTTP bearer
- TypeScript: <https://skmtc.dev/sparkvault/apis/sparkvault-api/docs/products/help-desk/tickets/counts/get.ts> (a function with typed inputs; its response is checked against the schema)

The desk's live tickets by status and unassigned, and the signed-in operator's own. Any member, from their own session.

## Response `200`

The counts.

- object
  - `data` HelpDeskQueueCounts, required
    - `open` integer, required
    - `waiting_on_customer` integer, required
    - `on_hold` integer, required
    - `unassigned` integer, required: Live tickets nobody holds.
    - `mine` integer, required: The signed-in operator's live tickets.
  - `meta` ResponseMeta: Envelope metadata present on every successful response.
    - `api_version` string
    - `request_id` string
    - `response_ms` integer
    - `timestamp` integer: Unix seconds.
    - `pools` object: Storage and bandwidth capacity snapshot for the account.
    - `billing` object
      - `past_due` boolean
    - `quota` object: This minute of the account request budget. Present on authenticated success responses that passed the throttle; absent otherwise.
      - `limit` integer
      - `used` integer
      - `remaining` integer
      - `resets_at` integer: Unix seconds.

## Other responses

- `401`: AUTHENTICATION_ERROR — missing or invalid credentials.
- `403`: FORBIDDEN — the credential is an API key or an impersonated session: the help desk is worked from a member's own session. HELP_DESK_SUBSCRIPTION_REQUIRED — a change that needs the help desk, on an organization that does not hold it.
- `409`: HELP_DESK_NOT_ACTIVE — the desk is not active.

## Changes

- **2026-10-28** `a9a10e328ba5`: 12 info
  - the response property `error/details` became required for the status `401`
  - the response property `error/details` became required for the status `403`
  - the response property `error/details` became required for the status `409`
  - the response property `meta` became required for the status `401`
  - …8 more
- **2026-10-28** `56d7c265a77a`: 3 breaking
  - the response property `error/details` became nullable for the status `401`
  - the response property `error/details` became nullable for the status `403`
  - the response property `error/details` became nullable for the status `409`
- **2026-10-23** `ad4c62db5e08`: 1 info
  - endpoint added

[Operation history](https://skmtc.dev/sparkvault/apis/sparkvault-api/changes/products/help-desk/tickets/counts/get.md)

---

[API](https://skmtc.dev/sparkvault/apis/sparkvault-api.md) - [All operations](https://skmtc.dev/sparkvault/apis/sparkvault-api/llms.txt) - [OpenAPI document](https://skmtc.dev/sparkvault/apis/sparkvault-api/revisions/97cfadccd0c0?raw)