---
title: "Changes to Change a ticket"
method: PATCH
path: "/products/help-desk/tickets/{ticket_id}"
---

# Changes to Change a ticket

`PATCH /products/help-desk/tickets/{ticket_id}`

> Every recorded change to this operation, newest first.

## Timeline

Changed in 5 of 30 revisions.

- **2026-10-28** `a9a10e328ba5`: 20 info
- **2026-10-28** `56d7c265a77a`: 5 breaking
- **2026-10-28** `fecd5111028e`: 2 warning
- **2026-10-27** `ac44ec1f8cfa`: 6 warning, 2 info
- **2026-10-23** `ad4c62db5e08`: 1 info

## Changes

- **2026-10-28** `a9a10e328ba5`: 20 info
  - the response property `error/details` became required for the status `400`
  - the response property `error/details` became required for the status `401`
  - the response property `error/details` became required for the status `403`
  - the response property `error/details` became required for the status `404`
  - the response property `error/details` became required for the status `409`
  - the response property `meta` became required for the status `400`
  - the response property `meta` became required for the status `401`
  - the response property `meta` became required for the status `403`
  - the response property `meta` became required for the status `404`
  - the response property `meta` became required for the status `409`
  - the response property `meta/api_version` became required for the status `400`
  - the response property `meta/api_version` became required for the status `401`
  - the response property `meta/api_version` became required for the status `403`
  - the response property `meta/api_version` became required for the status `404`
  - the response property `meta/api_version` became required for the status `409`
  - added the required property `meta/request_id` to the response with the `400` status
  - added the required property `meta/request_id` to the response with the `401` status
  - added the required property `meta/request_id` to the response with the `403` status
  - added the required property `meta/request_id` to the response with the `404` status
  - added the required property `meta/request_id` to the response with the `409` status
- **2026-10-28** `56d7c265a77a`: 5 breaking
  - the response property `error/details` became nullable for the status `400`
  - the response property `error/details` became nullable for the status `401`
  - the response property `error/details` became nullable for the status `403`
  - the response property `error/details` became nullable for the status `404`
  - the response property `error/details` became nullable for the status `409`
- **2026-10-28** `fecd5111028e`: 2 warning
  - added the new `not_scanned` enum value to the `data/events/items/attachments/items/scan` response property for the response status `200`
  - added the new `pass` enum value to the `data/events/items/attachments/items/scan` response property for the response status `200`
- **2026-10-27** `ac44ec1f8cfa`: 6 warning, 2 info
  - added the new `feedback_changed` enum value to the `data/events/items/type` response property for the response status `200`
  - added the new `reply_review_approved` enum value to the `data/events/items/type` response property for the response status `200`
  - added the new `reply_review_discarded` enum value to the `data/events/items/type` response property for the response status `200`
  - added the new `reply_review_reassigned` enum value to the `data/events/items/type` response property for the response status `200`
  - added the new `reply_review_rejected` enum value to the `data/events/items/type` response property for the response status `200`
  - added the new `reply_review_submitted` enum value to the `data/events/items/type` response property for the response status `200`
  - added the optional property `data/review` to the response with the `200` status
  - added the required property `data/ticket/allOf[subschema #2]/feedback` to the response with the `200` status
- **2026-10-23** `ad4c62db5e08`: 1 info
  - endpoint added

---

[Operation](https://skmtc.dev/sparkvault/apis/sparkvault-api/docs/products/help-desk/tickets/:ticket_id/patch.md) - [API](https://skmtc.dev/sparkvault/apis/sparkvault-api.md) - [Page](https://skmtc.dev/sparkvault/apis/sparkvault-api/changes/products/help-desk/tickets/:ticket_id/patch)