---
title: "Changes to Read the help desk analytics"
method: GET
path: "/products/help-desk/analytics"
---

# Changes to Read the help desk analytics

`GET /products/help-desk/analytics`

> Every recorded change to this operation, newest first.

## Timeline

Changed in 4 of 30 revisions.

- **2026-10-28** `a9a10e328ba5`: 12 info
- **2026-10-28** `56d7c265a77a`: 3 breaking
- **2026-10-27** `ac44ec1f8cfa`: 6 breaking, 19 info
- **2026-10-23** `ad4c62db5e08`: 1 info

## Changes

- **2026-10-28** `a9a10e328ba5`: 12 info
  - the response property `error/details` became required for the status `400`
  - the response property `error/details` became required for the status `401`
  - the response property `error/details` became required for the status `403`
  - the response property `meta` became required for the status `400`
  - the response property `meta` became required for the status `401`
  - the response property `meta` became required for the status `403`
  - the response property `meta/api_version` became required for the status `400`
  - the response property `meta/api_version` became required for the status `401`
  - the response property `meta/api_version` became required for the status `403`
  - added the required property `meta/request_id` to the response with the `400` status
  - added the required property `meta/request_id` to the response with the `401` status
  - added the required property `meta/request_id` to the response with the `403` status
- **2026-10-28** `56d7c265a77a`: 3 breaking
  - the response property `error/details` became nullable for the status `400`
  - the response property `error/details` became nullable for the status `401`
  - the response property `error/details` became nullable for the status `403`
- **2026-10-27** `ac44ec1f8cfa`: 6 breaking, 19 info
  - removed the required property `data/operators/items/assigned` from the response with the `200` status
  - removed the required property `data/operators/items/closed` from the response with the `200` status
  - removed the required property `data/operators/items/median_frt_s` from the response with the `200` status
  - removed the required property `data/operators/items/median_res_s` from the response with the `200` status
  - removed the required property `data/operators/items/reopened` from the response with the `200` status
  - removed the required property `data/operators/items/replies` from the response with the `200` status
  - added the optional property `data/operators/items/previous` to the response with the `200` status
  - added the optional property `data/operators/items/series` to the response with the `200` status
  - added `#/components/schemas/HelpDeskOperatorFigures` to the `data/operators/items/` response property `allOf` list for the response status `200`
  - added the required property `data/kpis/feedback_negative` to the response with the `200` status
  - added the required property `data/kpis/feedback_positive` to the response with the `200` status
  - added the required property `data/kpis/feedback_total` to the response with the `200` status
  - added the required property `data/kpis/satisfaction_pct` to the response with the `200` status
  - added the required property `data/previous/feedback_negative` to the response with the `200` status
  - added the required property `data/previous/feedback_positive` to the response with the `200` status
  - added the required property `data/previous/feedback_total` to the response with the `200` status
  - added the required property `data/previous/satisfaction_pct` to the response with the `200` status
  - added the required property `data/series/items/feedback_negative` to the response with the `200` status
  - added the required property `data/series/items/feedback_positive` to the response with the `200` status
  - added the required property `data/series/items/feedback_total` to the response with the `200` status
  - added the required property `data/series/items/satisfaction_pct` to the response with the `200` status
  - added the required property `data/teams/items/feedback_negative` to the response with the `200` status
  - added the required property `data/teams/items/feedback_positive` to the response with the `200` status
  - added the required property `data/teams/items/feedback_total` to the response with the `200` status
  - added the required property `data/teams/items/satisfaction_pct` to the response with the `200` status
- **2026-10-23** `ad4c62db5e08`: 1 info
  - endpoint added

---

[Operation](https://skmtc.dev/sparkvault/apis/sparkvault-api/docs/products/help-desk/analytics/get.md) - [API](https://skmtc.dev/sparkvault/apis/sparkvault-api.md) - [Page](https://skmtc.dev/sparkvault/apis/sparkvault-api/changes/products/help-desk/analytics/get)