---
title: "The payment provider reported a missed recurring payment. Access is not withdrawn by this event. A person updates the payment method with the payment provider. Repeated notifications for the same payment transaction within a short retry window are delivered once; a later failure of the same transaction is a new event. Without a transaction id a notification may be delivered more than once, then with different ids."
method: POST
path: "payment.failed"
---

# The payment provider reported a missed recurring payment. Access is not withdrawn by this event. A person updates the payment method with the payment provider. Repeated notifications for the same payment transaction within a short retry window are delivered once; a later failure of the same transaction is a new event. Without a transaction id a notification may be delivered more than once, then with different ids.

`POST payment.failed` (webhook)

Sent as POST to the account webhook URL. Headers: X-Smartwebchat-Event, X-Smartwebchat-Timestamp, X-Smartwebchat-Signature (HMAC over timestamp and body). data is the object shown in the example.

## Payload

- object
  - `event` 'payment.failed', required
  - `timestamp` string, date-time, required
  - `data` object, required

## Acknowledgement `2XX`

Received. Any other status is logged; delivery to the account webhook URL is not retried.

---

[API](https://skmtc.dev/smartwebchat/apis/smartwebchat-api.md) · [All operations](https://skmtc.dev/smartwebchat/apis/smartwebchat-api/llms.txt) · [OpenAPI document](https://skmtc.dev/smartwebchat/apis/smartwebchat-api/revisions/1b052502dacb?raw)