---
title: "Accept, resolve, or cancel a handover request"
method: PATCH
path: "/api/v1/handover-requests/{id}"
---

# Accept, resolve, or cancel a handover request

`PATCH /api/v1/handover-requests/{id}`

## Request

- Base URL: `https://smartwebchat.eu`
- URL: `https://smartwebchat.eu/api/v1/handover-requests/{id}`
- Auth: HTTP bearer

## Path parameters

- `id` string, required

## Request body

- object
  - `action` 'accept' | 'resolve' | 'cancel', required
  - `assignedToUserId` string: Nur für action=accept: welcher Mitarbeiter übernimmt
  - `resolutionNotes` string: Nur für action=resolve: Abschlussnotiz

## Response `200`

Updated handover request

## Other responses

- `400`: Invalid action
- `401`: Missing or invalid API key
- `404`: Handover request not found
- `429`: Rate limit exceeded: 600 requests per minute per account across all /api/v1/ routes. Wait for the seconds given in Retry-After (60) and retry.

---

[API](https://skmtc.dev/smartwebchat/apis/smartwebchat-api.md) · [All operations](https://skmtc.dev/smartwebchat/apis/smartwebchat-api/llms.txt) · [OpenAPI document](https://skmtc.dev/smartwebchat/apis/smartwebchat-api/revisions/1b052502dacb?raw)