---
title: "Post-call intelligence: show rate, ratings, day-of-week, surprises"
method: GET
path: "/api/analytics/call-intelligence"
tags: ["Analytics"]
---

# Post-call intelligence: show rate, ratings, day-of-week, surprises

`GET /api/analytics/call-intelligence`

## Request

- Base URL: `https://api.setluca.com`
- URL: `https://api.setluca.com/api/analytics/call-intelligence`
- Auth: one of:
  - API key in cookie `luca.session_token`
  - API key in header `x-api-key`
  - HTTP bearer

Post-call patterns over a window: show rate, ratings, day-of-week effects, and the surprises worth a look.

**API key scopes:** `analytics:read`.

## Query parameters

- `start` string, date-time
- `end` string, date-time
- `period` 'this_week' | 'this_month' | 'last_week' | 'last_month' | 'last_30_days'
- `channel` 'telegram' | 'instagram' | 'messenger' | 'whatsapp'

## Headers

- `Luca-API-Version` '1'

## Response `200`

ok

- CallIntelligenceResponse
  - `totalCalls` number, required
  - `completed` number, required
  - `noShows` number, required
  - `rescheduled` number, required
  - `cancelled` number, required
  - `showRate` number, nullable, required
  - `previousShowRate` number, nullable, required
  - `avgRating` number, nullable, required
  - `won` number, required
  - `lost` number, required
  - `notAFit` number, required
  - `closeRate` number, nullable, required
  - `previousCloseRate` number, nullable, required
  - `avgCallToCloseHours` number, nullable, required
  - `ratingDistribution` object[], required
    - `rating` number, required
    - `count` number, required
  - `multiCallLeadCount` number, required
  - `byDayOfWeek` object[], required
    - `dow` number, required
    - `total` number, required
    - `showRate` number, nullable, required
  - `bySequence` object[], required
    - `sequence` number, required
    - `total` number, required
    - `showRate` number, nullable, required
  - `surprisePatterns` object[], required
    - `pattern` string, required
    - `count` number, required

## Other responses

- `400`: bad request
- `401`: unauthorized
- `429`: rate limited
- `500`: internal error
- `503`: service unavailable

---

[API](https://skmtc.dev/setluca/apis/luca-api.md) · [All operations](https://skmtc.dev/setluca/apis/luca-api/llms.txt) · [OpenAPI document](https://skmtc.dev/setluca/apis/luca-api/revisions/90a200e4100b?raw)