---
title: "Get Dispute Evidence"
method: GET
path: "/v1/shops/{shopId}/disputes/{disputeId}/evidence"
tags: ["Disputes"]
---

# Get Dispute Evidence

`GET /v1/shops/{shopId}/disputes/{disputeId}/evidence`

## Request

- Base URL: `https://api.sellauth.com`
- URL: `https://api.sellauth.com/v1/shops/{shopId}/disputes/{disputeId}/evidence`
- Auth: HTTP bearer
- TypeScript: <https://skmtc.dev/sellauth/apis/sellauth-api/docs/v1/shops/:shopId/disputes/:disputeId/evidence/get.ts> (a function with typed inputs; its response is checked against the schema)

The facts SellAuth holds for the disputed order, the response draft and the reason playbook. Requires the Scale plan.

## Response `200`

- object
  - `evidence` object
    - `stage` string
    - `answers` object
    - `fields` object
      - `product_description` object
        - `value` string
        - `provenance` string
        - `edited` boolean
      - `customer_name` object
        - `value` string, nullable
        - `provenance` string
        - `edited` boolean
      - `customer_email_address` object
        - `value` string
        - `provenance` string
        - `edited` boolean
      - `customer_purchase_ip` object
        - `value` string
        - `provenance` string
        - `edited` boolean
      - `billing_address` object
        - `value` string, nullable
        - `provenance` string
        - `edited` boolean
      - `service_date` object
        - `value` string
        - `provenance` string
        - `edited` boolean
      - `shipping_address` object
        - `value` string, nullable
        - `provenance` string
        - `edited` boolean
      - `shipping_tracking_number` object
        - `value` string, nullable
        - `provenance` string
        - `edited` boolean
      - `shipping_date` object
        - `value` string, nullable
        - `provenance` string
        - `edited` boolean
      - `access_activity_log` object
        - `value` string, nullable
        - `provenance` string
        - `edited` boolean
      - `refund_policy_disclosure` object
        - `value` string, nullable
        - `provenance` string
        - `edited` boolean
      - `cancellation_policy_disclosure` object
        - `value` string, nullable
        - `provenance` string
        - `edited` boolean
      - `refund_refusal_explanation` object
        - `value` string, nullable
        - `provenance` string
        - `edited` boolean
      - `cancellation_rebuttal` object
        - `value` string, nullable
        - `provenance` string
        - `edited` boolean
      - `duplicate_charge_id` object
        - `value` string, nullable
        - `provenance` string
        - `edited` boolean
      - `uncategorized_text` object
        - `value` string
        - `provenance` string
        - `edited` boolean
    - `stripe_files` unknown[]
      - unknown
    - `rebuttal` string
    - `ai_polished_at` string, nullable
    - `submitted_at` string, nullable
    - `channel` string, nullable
  - `facts` object
    - `order` object
      - `unique_id` string
      - `created_at` string
      - `completed_at` string
      - `amount_formatted` string
      - `method_name` string
      - `transaction_id` string
      - `email` string
      - `ip` string
      - `device` string
      - `customer_since` string
    - `delivery` object
      - `kinds` string[]
      - `delivered_at` string
      - `shipping` unknown[]
        - unknown
      - `fulfilled_at` string, nullable
      - `items` object[]
        - `name` string
        - `variant` string
        - `quantity` integer
        - `kind` string
        - `type_label` string
        - `delivered_count` integer
        - `delivered_at` string
      - `emails` unknown[]
        - unknown
      - `replacements` integer
      - `discord_roles` unknown[]
        - unknown
    - `access` object
      - `events` unknown[]
        - unknown
      - `views` integer
      - `downloads` integer
      - `matching` integer
      - `first_at` string, nullable
      - `last_at` string, nullable
    - `history` object
      - `prior_orders` unknown[]
        - unknown
      - `since` string, nullable
    - `communication` object
      - `tickets` object[]
        - `subject` string
        - `created_at` string
        - `status` string
        - `messages` integer
        - `about_this_order` boolean
      - `feedback` object[]
        - `rating` integer
        - `message` string
        - `at` string
    - `policies` object
      - `withdrawal_waived` boolean
    - `provenance` object
      - `order` string
      - `delivery` string
      - `access` string
      - `history` string
      - `communication` string
      - `policies` string
  - `exhibits` object
    - `order` object
      - `letter` string
      - `title` string
    - `delivery` object
      - `letter` string
      - `title` string
    - `communication` object
      - `letter` string
      - `title` string
  - `facts_changed` boolean
  - `playbook` object
    - `reason` string
    - `claim` string
    - `arguments` string[]
    - `fields` string[]
    - `questions` object[]
      - `key` string
      - `type` string
      - `label` string
  - `suggests_accepting` boolean
  - `copy_blocks` object[]
    - `key` string
    - `label` string
    - `value` string
  - `stripe` object
    - `text_fields` object
      - `product_description` string
      - `customer_name` string
      - `customer_email_address` string
      - `customer_purchase_ip` string
      - `billing_address` string
      - `service_date` string
      - `shipping_address` string
      - `shipping_carrier` string
      - `shipping_tracking_number` string
      - `shipping_date` string
      - `access_activity_log` string
      - `refund_policy_disclosure` string
      - `refund_refusal_explanation` string
      - `cancellation_policy_disclosure` string
      - `cancellation_rebuttal` string
      - `duplicate_charge_explanation` string
      - `duplicate_charge_id` string
      - `uncategorized_text` string
    - `file_fields` object
      - `receipt` string
      - `customer_communication` string
      - `refund_policy` string
      - `cancellation_policy` string
      - `service_documentation` string
      - `shipping_documentation` string
      - `duplicate_charge_documentation` string
      - `uncategorized_file` string
    - `text_limit` integer
    - `files_bytes_limit` integer
    - `problems` unknown[]
      - unknown
  - `can_respond` boolean
  - `ai_enabled` boolean

## Changes

- **2026-11-02** `ff0d59c98d7a`: 18 breaking
  - the response property `evidence/ai_polished_at` became nullable for the status `200`
  - the response property `evidence/channel` became nullable for the status `200`
  - the response property `evidence/fields/access_activity_log/value` became nullable for the status `200`
  - the response property `evidence/fields/billing_address/value` became nullable for the status `200`
  - …14 more
- **2026-10-13** `5cbdf10d05ab`: 1 info
  - endpoint added

[Operation history](https://skmtc.dev/sellauth/apis/sellauth-api/changes/v1/shops/:shopId/disputes/:disputeId/evidence/get.md)

---

[API](https://skmtc.dev/sellauth/apis/sellauth-api.md) - [All operations](https://skmtc.dev/sellauth/apis/sellauth-api/llms.txt) - [OpenAPI document](https://skmtc.dev/sellauth/apis/sellauth-api/revisions/156a9aef5e98?raw)