---
title: "EscalateMyAgent — manage an operator escalation"
method: POST
path: "/v1/escalations/manage"
---

# EscalateMyAgent — manage an operator escalation

`POST /v1/escalations/manage`

## Request

- Base URL: `https://api.scrubmytext.com`
- URL: `https://api.scrubmytext.com/v1/escalations/manage`
- Auth: HTTP bearer

Creates, checks, or cancels a digest-only incident with a private bearer operator link and deterministic SLA state. Link delivery is caller-managed.

## Request body

- object
  - `operation` 'create' | 'check' | 'cancel', required
  - `control_id` string
  - `incident_fingerprint` string: A lowercase SHA-256 digest, with an optional sha256: prefix.
  - `severity` 'low' | 'medium' | 'high' | 'critical'
  - `response_sla_seconds` integer
  - `resolution_sla_seconds` integer

## Response `200`

Escalation state and private operator link on create

## Other responses

- `401`: Paid API key required
- `422`: Invalid operation-specific input

---

[API](https://skmtc.dev/scrubmytext/apis/scrubmytext-agent-infrastructure-api.md) · [All operations](https://skmtc.dev/scrubmytext/apis/scrubmytext-agent-infrastructure-api/llms.txt) · [OpenAPI document](https://skmtc.dev/scrubmytext/apis/scrubmytext-agent-infrastructure-api/revisions/54ace36baccf?raw)