---
title: "Get call details by UUID"
method: GET
path: "/empower/call/{callUUID}"
tags: ["empower"]
---

# Get call details by UUID

`GET /empower/call/{callUUID}`

Retrieves the full details of an Empower-analyzed call by its UUID, including transcription, scores, and metadata.

**Permission:** `Empower Read` required.

**Monitoring:** No impact. Visibility depends on your Empower role.

## Path parameters

- `callUUID` string, required

## Response `200`

Successful operation — returns the full call object.

- CallEmpower
  - `call_uuid` string, uuid
  - `call_id` string
  - `channel_id` string
  - `external_id` string
  - `audio_url` string — CDN URL of the call recording. This URL cannot be opened with a public API token. Download the file with `POST /cdn/download`.
  - `video_url` string — CDN URL of the call video, when present. This URL cannot be opened with a public API token. Download the file with `POST /cdn/download`.
  - `audio_duration` number, double
  - `call_direction` string
  - `call_source` string
  - `favorite` boolean
  - `title` string
  - `call_date` string, date-time
  - `creation_date` string, date-time
  - `language` string
  - `state` string
  - `moments` Moment[]
    - `moment_id` integer
    - `team_id` integer
    - `label` string
    - `color` string
    - `emoji` string
    - `keywords` Keyword[]
      - `keyword_id` integer
      - `label` string
      - `language` string
      - `segment_id` integer
      - `created_by` integer
      - `creation_date` string, date-time
    - `group_ids` integer[]
    - `created_by` integer
    - `updated_by` integer
    - `creation_date` string, date-time
    - `update_date` string, date-time
  - `speakers` Speaker[]
    - `phone_number` number
    - `channel_index` number
    - `user_id` number
    - `mood_score` number, double
    - `speech_time` number, double
    - `words_rate` number, double
    - `longest_monologue` number, double
    - `number_of_pauses_within_speech` number
    - `average_duration_of_pauses_within_speech` number, double
    - `number_of_pauses_between_speakers` number
    - `average_duration_of_pauses_between_speakers` number, double
    - `number_of_interruptions` number
    - `number_of_questions` number
    - `creation_date` string, date-time
    - `update_date` string, date-time
    - `interruptions` object
      - `segment_id` number
    - `speaker_type` 'client' | 'agent'
    - `mood_label` string
  - `tags_ids` integer[]
  - `transcription_url` string — CDN URL of the transcription JSON. This URL cannot be opened with a public API token. Download the file with `POST /cdn/download`.
  - `summary_url` string — Deprecated: URL of the legacy extractive summary file. This pipeline is no longer running, so this field is generally `null`. Use `recap_url` instead.
  - `waveform_url` string
  - `recap_url` string — CDN URL of the recap file holding the AI analysis of the call, including the summary per language. This is the source of the summary displayed in Empower. This URL cannot be opened with a public API token. Download the file with `POST /cdn/download`.
  - `manager_rating` 1 | 2 | 3 | 4 | 5
  - `platform_name` string
  - `duration` integer
  - `num_channels` integer
  - `dead_air` integer
  - `moods` Mood[]
    - `mood_id` integer
    - `mood_score` number, double
    - `mood_label` string
    - `segment_id` integer
  - `notes` Note[]
    - `note_id` integer
    - `user_id` integer
    - `message` string
    - `creation_date` string, date-time
    - `update_date` string, date-time
  - `visited` integer
  - `last_visited` string, date-time

## Other responses

- `400` — Bad request — invalid call UUID format.
- `401` — Unauthorized — missing or invalid token, or insufficient Empower Read permission.
- `500` — Internal server error.

## Changes

- **2026-08-25** `241a8d30fa9b` — 1 info
  - response property `summary_url` deprecated

[Change history](https://skmtc.dev/ringover/apis/ringover-public-api/changes/empower/call/:callUUID/get.md)

---

[API](https://skmtc.dev/ringover/apis/ringover-public-api.md) · [All operations](https://skmtc.dev/ringover/apis/ringover-public-api/llms.txt) · [OpenAPI document](https://skmtc-service-production.skmtc.workers.dev/v1/apis/ringover/ringover-public-api/revisions/241a8d30fa9b/schema)