---
title: "Create support request"
method: POST
path: "/support/request"
tags: ["Support"]
---

# Create support request

`POST /support/request`

## Request

- Base URL: `https://localhost:8446/api/v2`
- URL: `https://localhost:8446/api/v2/support/request`
- Auth: API key in header `Authorization`

Create new support request. Returns support request state. See get support request state for the response details.

## Request body

- object
  - `email` string, required: Email. Resilio Active Everywhere Support will respond to this e-mail address
  - `description` string, required: Problem description
  - `time_period_description` string: Time period when problem reproduced
  - `time_range_type` string, required: Time range type for debug logs
  - `time_range` object: Time range for debug logs (applicable for "custom" range type only)
  - `time_range.from` number, required: Time range "from" timestamp
  - `time_range.to` number, required: Time range "to" timestamp
  - `auto_upload` boolean, required: Automatically upload to Resilio
  - `level` string, required: Issue impact
  - `include_dumps` boolean, required: Include Agents crash reports
  - `attach_server_log` boolean, required: Send Management Console logs
  - `agents_ids` number: Agents affected. Debug logs from specified Agents will be sent to support team
  - `job_runs_ids` number: Job runs affected

## Response `200`

Successful response

- object

## Other responses

- `default`: Error response. Depending on the error, either a 4xx or 5xx response status is returned.

---

[API](https://skmtc.dev/resilio/apis/resilio-api.md) - [All operations](https://skmtc.dev/resilio/apis/resilio-api/llms.txt) - [OpenAPI document](https://skmtc.dev/resilio/apis/resilio-api/revisions/ca39130a395e?raw)