---
title: "Get calls reporting overview"
method: POST
path: "/v3/reporting/calls/overview"
tags: ["Reports"]
---

# Get calls reporting overview

`POST /v3/reporting/calls/overview`

<small>_Requires the `reporting:read` scope (or a broader one that includes it)._</small>

Returns aggregated call statistics with per-member breakdown.

Includes total calls, average duration, positive/answered counts, and inbound missing calls.

## Request body

- object
  - `filters` object, required — Filters specific to call reporting endpoints
    - `from` string, date-time — Start date of the reporting period
    - `to` string, date-time — End date of the reporting period
    - `dateRangePreset` 'lastWeek' | 'lastMonth' | 'lastYear' | 'allTime' — Predefined date range shortcut. Defaults to lastWeek when neither dateRangePreset nor from/to are provided. Use allTime to retrieve the full historical report. Cannot be combined with from/to.
    - `teamIds` integer[] — Filter by team IDs
    - `userIds` integer[] — Filter by user IDs
    - `contactListIds` integer[] — Filter by contact list IDs
    - `emailValidationStatuses` string[] — Filter by email validation status
    - `companies` string[] — Filter by company names
    - `companySizes` string[] — Filter by company size ranges
    - `industries` string[] — Filter by industry names
    - `cities` string[] — Filter by city names
    - `states` string[] — Filter by state/region names
    - `countries` string[] — Filter by country names
    - `titles` string[] — Filter by job titles
    - `sequenceIds` integer[] — Filter by sequence IDs
    - `includeOutOfSequence` boolean — Include activity outside of sequences
    - `emailProviders` string[] — Filter by email provider type
    - `callResolutions` string[] — Filter by call resolution outcome
    - `callDispositions` string[] — Filter by call disposition
    - `callTypes` string[] — Filter by call direction

## Response `200`

Calls overview retrieved successfully

- object — Aggregated call statistics with per-member breakdown
  - `callsCount` integer — Total number of calls
  - `averageDuration` integer — Average call duration in seconds
  - `positiveCallsCount` integer — Number of calls with positive resolution
  - `positiveCallsPercentage` number, double — Percentage of calls with positive resolution
  - `answeredCallsCount` integer — Number of answered calls
  - `callsToContactCount` number, double — Average calls per contact
  - `inboundMissingCallsCount` integer — Number of missed inbound calls
  - `memberStatistics` object[] — Per-member call statistics breakdown
    - `userId` integer
    - `callsCount` integer
    - `totalDuration` integer — Total call duration in seconds
    - `averageDuration` integer — Average call duration in seconds
    - `positiveCallsCount` integer
    - `positiveCallsPercentage` number, double
    - `answeredCallsCount` integer
    - `inboundMissingCallsCount` integer

## Other responses

- `400` — Request-body validation failure (FluentValidator).
- `401` — Unauthorized. The response body is empty; check the `WWW-Authenticate` header for the expected scheme.
- `403` — User lacks required feature scope to view reports.
- `429` — Too Many Requests

---

[API](https://skmtc.dev/reply/apis/reply-api.md) · [All operations](https://skmtc.dev/reply/apis/reply-api/llms.txt) · [OpenAPI document](https://skmtc-service-production.skmtc.workers.dev/v1/apis/reply/reply-api/revisions/1c3d32eaf95e/schema)