---
title: "Resumo de atendimentos"
method: GET
path: "/v1/analytics/attendances/summary"
tags: ["conversas-v2-analytics"]
---

# Resumo de atendimentos

`GET /v1/analytics/attendances/summary`

## Request

- Base URL: `https://api.tallos.com.br`
- URL: `https://api.tallos.com.br/v1/analytics/attendances/summary`
- Auth: HTTP bearer

Indicadores agregados de atendimentos no intervalo informado.

## Query parameters

- `start_date` string, required
- `end_date` string, required
- `timezone` string, required
- `department_ids` string[]
- `employee_ids` string[]

## Response `200`

Resumo calculado para o período

- AttendancesSummaryV1
  - `attendancesTotal` number, required: Total de atendimentos considerados.
  - `tma` AnalyticsDurationMetricV1, required
    - `val` number, required
    - `unit` 'min' | 'h', required
  - `tme` AnalyticsDurationMetricV1, required
    - `val` number, required
    - `unit` 'min' | 'h', required
  - `tmeOut` AnalyticsDurationMetricV1, required
    - `val` number, required
    - `unit` 'min' | 'h', required

## Other responses

- `400`: Falha de validação ou requisição inválida
- `401`: Token ausente, inválido ou sem permissão
- `404`: Recurso não encontrado
- `500`: Erro interno

---

[API](https://skmtc.dev/rdstation/apis/rd-station-conversas-api-v2.md) - [All operations](https://skmtc.dev/rdstation/apis/rd-station-conversas-api-v2/llms.txt) - [OpenAPI document](https://skmtc.dev/rdstation/apis/rd-station-conversas-api-v2/revisions/730a895096d0?raw)