---
title: "Cs Sms Reply"
method: POST
path: "/api/cs/sms-reply"
tags: ["customer-service"]
---

# Cs Sms Reply

`POST /api/cs/sms-reply`

## Request

- Base URL: `https://api.pointifytravels.com` (the document declares no server; this is the origin it was published from)
- URL: `https://api.pointifytravels.com/api/cs/sms-reply`
- Auth: none declared

One-shot chat for SMS / email adapters.

Internal endpoint — guarded by `X-Internal-Key` (the Vercel proxy
sets this; external callers can't reach it). Body is a plain JSON
dict with `message`, optional `from_phone`, `from_email`,
`conversation_id`, `customer_id`. Returns the text response so the
caller (e.g. the Twilio webhook handler) can drop it straight into
a TwiML reply or a Resend send.

## Request body

- object

## Response `200`

Successful Response

- unknown

## Other responses

- `422`: Validation Error

---

[API](https://skmtc.dev/pointifytravels/apis/pointify-deal-engine.md) · [All operations](https://skmtc.dev/pointifytravels/apis/pointify-deal-engine/llms.txt) · [OpenAPI document](https://skmtc.dev/pointifytravels/apis/pointify-deal-engine/revisions/4350142a4216?raw)