---
title: "Escalate Endpoint"
method: POST
path: "/api/cs/escalate"
tags: ["customer-service"]
---

# Escalate Endpoint

`POST /api/cs/escalate`

## Request

- Base URL: `https://api.pointifytravels.com` (the document declares no server; this is the origin it was published from)
- URL: `https://api.pointifytravels.com/api/cs/escalate`
- Auth: none declared

Escalate a conversation to a human agent.

## Request body

- EscalateRequest
  - `conversation_id` string, required
  - `reason` string, required
  - `priority` string

## Response `200`

Successful Response

- unknown

## Other responses

- `422`: Validation Error

---

[API](https://skmtc.dev/pointifytravels/apis/pointify-deal-engine.md) · [All operations](https://skmtc.dev/pointifytravels/apis/pointify-deal-engine/llms.txt) · [OpenAPI document](https://skmtc.dev/pointifytravels/apis/pointify-deal-engine/revisions/4350142a4216?raw)