---
title: "Get customer conversations (v2)"
method: GET
path: "/api/v1/business/customer-conversations-v2/{id}"
tags: ["business"]
---

# Get customer conversations (v2)

`GET /api/v1/business/customer-conversations-v2/{id}`

## Request

- Base URL: `https://point11.ai`
- URL: `https://point11.ai/api/v1/business/customer-conversations-v2/{id}`
- Auth: one of:
  - HTTP bearer
  - OAuth 2 (authorization code, authorization URL `https://auth.point11.ai/oauth2/authorize`, token URL `https://auth.point11.ai/oauth2/token`)

Get one of a customer's Discovery AI conversations by id: its transcript turns with cited sources and searches, and how each brand it mentioned scored.

## Path parameters

- `id` string, uuid, required: The Discovery conversation's id

## Query parameters

- `customerId` string, uuid, required

## Headers

- `Point11-Organization` string, uuid

## Response `200`

Success.

- BusinessCustomerConversationsGetV2Response
  - `id` string, uuid, required
  - `campaignId` string, uuid, nullable, required
  - `campaignName` string, required
  - `engine` string, required
  - `engineId` string, required
  - `occurredAt` string, date-time, required
  - `scoring` BusinessScoring, nullable, required
    - `brands` object[], required
      - `id` string, required
      - `name` string, required
      - `color` string, nullable
      - `role` 'target' | 'competitor' | 'other', nullable
      - `outcome` 'winner' | 'mentioned' | 'not-mentioned', nullable
      - `position` number, nullable
      - `sentiment` 'positive' | 'neutral' | 'mixed' | 'negative', nullable
      - `mentionCount` number, nullable
      - `summary` string, nullable
      - `aliases` string[]
      - `positivePhrases` string[]
      - `negativePhrases` string[]
  - `outcomeSummary` object, nullable, required
    - `headline` string, required
    - `outcome` 'Recommended' | 'Mentioned' | 'Not mentioned', required
    - `brandMentions` object[], required
      - `name` string, required
      - `color` string, nullable, required
      - `role` 'target' | 'competitor' | 'other', nullable, required
      - `outcome` 'winner' | 'mentioned' | 'not-mentioned', nullable, required
      - `sentiment` 'positive' | 'neutral' | 'mixed' | 'negative', nullable, required
      - `mentionCount` number, nullable, required
      - `faviconUrl` string, nullable, required: The brand's own favicon; null when its campaign resolved none.
      - `faviconTone` 'dark' | 'light' | 'mixed' | 'unknown', required
      - `faviconTransparent` boolean, nullable, required
      - `faviconNeedsLightBackplate` boolean, required
      - `faviconNeedsDarkBackplate` boolean, required
    - `winningBrand` string, nullable, required
    - `targetBrand` string, nullable, required
    - `targetPosition` number, nullable, required
    - `targetSentiment` 'positive' | 'neutral' | 'mixed' | 'negative', nullable, required
    - `conversationSentiment` 'positive' | 'neutral' | 'mixed' | 'negative', nullable, required
    - `primaryDecisionFactor` string, nullable, required
    - `rationale` string, nullable, required
    - `winReasons` string[], required
    - `lossReasons` string[], required
    - `brandCount` integer, required
    - `citationCount` integer, required
    - `mostImportantCitation` BusinessMostImportantCitation, nullable, required
      - `url` string, required
      - `label` string, required
      - `influenceWeightPct` number, nullable, required
      - `influenceKind` string, nullable, required
      - `rationale` string, nullable, required
      - `faviconUrl` string, nullable, required: The cited site's favicon; null when its source identity resolved none.
      - `faviconTone` 'dark' | 'light' | 'mixed' | 'unknown', required
      - `faviconTransparent` boolean, nullable, required
      - `faviconNeedsLightBackplate` boolean, required
      - `faviconNeedsDarkBackplate` boolean, required
    - `positiveSentiment` object[], required
      - `brand` string, required
      - `phrase` string, required
      - `faviconUrl` string, nullable, required: The brand's own favicon; null when its campaign resolved none.
      - `faviconTone` 'dark' | 'light' | 'mixed' | 'unknown', required
      - `faviconTransparent` boolean, nullable, required
      - `faviconNeedsLightBackplate` boolean, required
      - `faviconNeedsDarkBackplate` boolean, required
      - `source` object, nullable
        - `url` string, nullable, required
        - `label` string, required
        - `faviconUrl` string, nullable, required
        - `faviconTone` 'dark' | 'light' | 'mixed' | 'unknown', nullable
        - `faviconTransparent` boolean, nullable
        - `faviconNeedsLightBackplate` boolean, nullable
        - `faviconNeedsDarkBackplate` boolean, nullable
    - `negativeSentiment` object[], required
      - `brand` string, required
      - `phrase` string, required
      - `faviconUrl` string, nullable, required: The brand's own favicon; null when its campaign resolved none.
      - `faviconTone` 'dark' | 'light' | 'mixed' | 'unknown', required
      - `faviconTransparent` boolean, nullable, required
      - `faviconNeedsLightBackplate` boolean, required
      - `faviconNeedsDarkBackplate` boolean, required
      - `source` object, nullable
        - `url` string, nullable, required
        - `label` string, required
        - `faviconUrl` string, nullable, required
        - `faviconTone` 'dark' | 'light' | 'mixed' | 'unknown', nullable
        - `faviconTransparent` boolean, nullable
        - `faviconNeedsLightBackplate` boolean, nullable
        - `faviconNeedsDarkBackplate` boolean, nullable
  - `turns` object[], required
    - `id` string, required
    - `role` 'user' | 'assistant', required
    - `body` string, required
    - `at` string, nullable
    - `label` string
    - `sources` object[]
      - `url` string, required
      - `title` string, nullable
      - `siteName` string, nullable
      - `faviconUrl` string, nullable
      - `faviconTone` 'dark' | 'light' | 'mixed' | 'unknown', nullable
      - `faviconTransparent` boolean, nullable
      - `faviconNeedsLightBackplate` boolean, nullable
      - `faviconNeedsDarkBackplate` boolean, nullable
    - `searchQueries` string[]

## Other responses

- `400`: The input, query, or Idempotency-Key is invalid.
- `401`: The bearer is missing, expired, or not accepted.
- `403`: The credential lacks the operation's scope or role, or the operation needs a different door.
- `404`: The resource or organization does not exist for this caller.
- `405`: This path takes another HTTP method, named in `Allow`.
- `409`: The request conflicts with current state or with prior use of its Idempotency-Key.
- `413`: The request, or the answer it asks for, is too large; narrow it.
- `429`: The credential's rate budget is spent; retry after `Retry-After` seconds.
- `500`: An unexpected server failure; retry later. Only `request_id` identifies it.
- `503`: A dependency is temporarily unavailable; retry after `Retry-After` seconds.
- `default`: Another status a product answers for its own refusal (for example `415` for an unsupported attachment); branch on `code`.

---

[API](https://skmtc.dev/point11/apis/point11-api.md) · [All operations](https://skmtc.dev/point11/apis/point11-api/llms.txt) · [OpenAPI document](https://skmtc.dev/point11/apis/point11-api/revisions/36a84c7aca11?raw)