---
title: "Create customer cases"
method: POST
path: "/api/v1/alpha/customer-cases/create"
tags: ["alpha"]
---

# Create customer cases

`POST /api/v1/alpha/customer-cases/create`

## Request

- Base URL: `https://point11.ai`
- URL: `https://point11.ai/api/v1/alpha/customer-cases/create`
- Auth: OAuth 2 (authorization code, authorization URL `https://auth.point11.ai/oauth2/authorize`, token URL `https://auth.point11.ai/oauth2/token`)

Open a customer case: a new Alpha conversation beside a customer surface, bound to what it works. kind customer_edit is Bulk edit's chat over the selected customers (customerIds: any number of any of the organization's business profiles, each once, in the grid's order; no businessProfileId), held by id; its turns read the customers through Business's operations as the member and propose changes only through business_customer_edit_reviews_create_v5. kind customer_describe is Describe's chat about count new customers of one business profile (no customerIds); its turns read the group they describe only through business_customer_descriptions_create_v3. Returns the case and its conversation: send its turns with alpha_conversations_send (threadId is conversationId). Its turns never save or add a customer and are included, drawing no Alpha credits; the conversation is left out of alpha_conversations_list, and alpha_customer_cases_get names the review or description it last requested. A retry with the same idempotency key returns the same case. Needs a signed-in member.

## Headers

- `Point11-Organization` string, uuid
- `Idempotency-Key` string, uuid, required

## Request body

- AlphaCustomerCasesCreateRequest
  - `kind` 'customer_edit' | 'customer_describe' | 'crm_import', required: customer_edit for Bulk edit's selected customers, customer_describe for the new customers Describe adds, crm_import for a CRM upload's column mapping
  - `businessProfileId` string, uuid: customer_describe and crm_import only: the business profile the new customers, or the upload's rows, are added to
  - `customerIds` string[]: customer_edit only: the selected customers' ids, of any of the organization's business profiles, in the grid's order, each once
  - `count` integer: customer_describe only: how many new customers the case describes
  - `name` string: crm_import only: the upload's name
  - `rowCount` integer: crm_import only: how many rows the upload's file holds
  - `mappingVersionId` string, uuid: crm_import only: the saved CSV mapping version the case opens on (business_crm_mapping_versions_create_v2's version.id)

## Response `200`

Success.

- AlphaCustomerCasesCreateResponse
  - `caseId` string, uuid, required
  - `conversationId` string, uuid, required

## Other responses

- `400`: The input, query, or Idempotency-Key is invalid.
- `401`: The bearer is missing, expired, or not accepted.
- `402`: Billing refused the write: the code names the reason and `details.reason` carries it.
- `403`: The credential lacks the operation's scope or role, or the operation needs a different door.
- `404`: The resource or organization does not exist for this caller.
- `405`: This path takes another HTTP method, named in `Allow`.
- `409`: The request conflicts with current state or with prior use of its Idempotency-Key.
- `413`: The request, or the answer it asks for, is too large; narrow it.
- `429`: The credential's rate budget is spent; retry after `Retry-After` seconds.
- `500`: An unexpected server failure; retry later. Only `request_id` identifies it.
- `503`: A dependency is temporarily unavailable; retry after `Retry-After` seconds.
- `default`: Another status a product answers for its own refusal (for example `415` for an unsupported attachment); branch on `code`.

---

[API](https://skmtc.dev/point11/apis/point11-api.md) · [All operations](https://skmtc.dev/point11/apis/point11-api/llms.txt) · [OpenAPI document](https://skmtc.dev/point11/apis/point11-api/revisions/36a84c7aca11?raw)