---
title: "Get support access settings"
method: GET
path: "/api/v1/account/support-access-settings/{id}"
tags: ["account"]
deprecated: true
---

# Get support access settings

`GET /api/v1/account/support-access-settings/{id}`

## Request

- Base URL: `https://point11.ai`
- URL: `https://point11.ai/api/v1/account/support-access-settings/{id}`
- Auth: one of:
  - HTTP bearer
  - OAuth 2 (authorization code, authorization URL `https://auth.point11.ai/oauth2/authorize`, token URL `https://auth.point11.ai/oauth2/token`)

> **Deprecated.**

Deprecated: use account.support-access-settings.get.v2 (account_support_access_settings_get_v2), which names every mode. This version reads the mode as `notify` or `approval`, an organization on `allowed` reading as `notify` (support may view without a window), and the support access window that is open now, if any. The id is the organization id.

## Path parameters

- `id` string, required: The organization id

## Headers

- `Point11-Organization` string, uuid

## Response `200`

Success.

- AccountSupportAccessSettingsGetResponse
  - `mode` 'notify' | 'approval', required: Governs only Point11 support viewing the app as one of your members. notify: the owners are emailed each time support starts such a view; approval: support may start one only inside a window the owner grants
  - `openWindow` AccountOpenWindow, nullable, required: The window open now, or null when none is
    - `id` string, uuid, required
    - `startsAt` string, date-time, required
    - `endsAt` string, date-time, required: When support stops being able to view the app as one of your members

## Other responses

- `400`: The input, query, or Idempotency-Key is invalid.
- `401`: The bearer is missing, expired, or not accepted.
- `403`: The credential lacks the operation's scope or role, or the operation needs a different door.
- `404`: The resource or organization does not exist for this caller.
- `405`: This path takes another HTTP method, named in `Allow`.
- `409`: The request conflicts with current state or with prior use of its Idempotency-Key.
- `413`: The request, or the answer it asks for, is too large; narrow it.
- `429`: The credential's rate budget is spent; retry after `Retry-After` seconds.
- `500`: An unexpected server failure; retry later. Only `request_id` identifies it.
- `503`: A dependency is temporarily unavailable; retry after `Retry-After` seconds.
- `default`: Another status a product answers for its own refusal (for example `415` for an unsupported attachment); branch on `code`.

---

[API](https://skmtc.dev/point11/apis/point11-api.md) · [All operations](https://skmtc.dev/point11/apis/point11-api/llms.txt) · [OpenAPI document](https://skmtc.dev/point11/apis/point11-api/revisions/36a84c7aca11?raw)