---
title: "Get a call log"
method: GET
path: "/call_logs/{id}"
tags: ["Call logs"]
---

# Get a call log

`GET /call_logs/{id}`

## Request

- Base URL: `https://api.pipelinecrm.com/api/v3`
- URL: `https://api.pipelinecrm.com/api/v3/call_logs/{id}`
- Auth: one of:
  - HTTP bearer
  - HTTP bearer and API key in header `app-key`
  - API key in query parameter `api_key` and API key in query parameter `app_key`

## Path parameters

- `id` integer, required

## Response `200`

Successful Response

- CallLog: A record of a phone call. This is the customer-facing shape and is read-only; call logs are written by the dialer and by the phone integration, not through the public API.
  - `id` integer
  - `user_id` integer, nullable: The rep who owns the call. Null until a leg resolves to a user.
  - `note_id` integer, nullable: The activity note this call was logged against, when it matched a contact.
  - `status` string: Lifecycle state of the call.
  - `direction` 'incoming' | 'outgoing': Whether the call was placed or received.
  - `answered_by` string, nullable: Who or what picked up, when the provider reports it (e.g. a human or voicemail).
  - `connected_to` string, nullable: Which endpoint the rep was connected on, e.g. the browser or a mobile device.
  - `from_number` string, nullable: E.164 caller number.
  - `to_number` string, nullable: E.164 destination number.
  - `party_type` 'Person' | 'Company' | 'User' | 'Deal' | 'null', nullable: The matched record type, when the call was matched. User is a teammate-to-teammate call; Deal is a number held on a deal's phone custom field.
  - `party_id` integer, nullable: Id of the matched record, paired with party_type.
  - `started_at` string, nullable
  - `answered_at` string, nullable: When the far end actually connected. Null for an unanswered call.
  - `ended_at` string, nullable
  - `duration_seconds` integer, nullable
  - `recording_status` string, nullable: Whether a recording was captured. Recording audio is not served by this API; it is available on the associated note as a document.
  - `call_outcome_id` integer, nullable: The outcome the rep selected for this call.
  - `transferred_to_call_log_id` integer, nullable: The call this one was transferred to, if any.
  - `transferred_from_call_log_id` integer, nullable: The call this one was transferred from, if any.
  - `created_at` string
  - `updated_at` string

## Other responses

- `404`: No record with that id is visible to this user. Records owned by other users that you cannot see also answer 404.

---

[API](https://skmtc.dev/pipelinecrm/apis/pipeline-crm-api.md) · [All operations](https://skmtc.dev/pipelinecrm/apis/pipeline-crm-api/llms.txt) · [OpenAPI document](https://skmtc.dev/pipelinecrm/apis/pipeline-crm-api/revisions/53ebfcc83597?raw)