---
title: "Submit Support Request"
method: POST
path: "/v1/support/contact"
tags: ["support"]
---

# Submit Support Request

`POST /v1/support/contact`

## Request

- Base URL: `https://api.pioneer.ai` (the document declares no server; this is the origin it was published from)
- URL: `https://api.pioneer.ai/v1/support/contact`
- Auth: one of:
  - API key in header `X-API-Key`
  - HTTP bearer
- TypeScript: <https://skmtc.dev/pioneer/apis/brain-api/docs/v1/support/contact/post.ts> (a function with typed inputs; its response is checked against the schema)

Forward an in-app support request to Intercom as a conversation.

Args:
    request: FastAPI request (required by the rate limiter).
    body: The submitted support form fields.
    auth: Authenticated caller; ``auth.email`` resolves (or creates) the
        submitter's Intercom contact so the conversation is attributed
        to them.

Returns:
    A success envelope once the Intercom conversation has been created.

## Request body

- SupportContactRequest: A user-submitted support request from the in-app Support modal.
  - `category` string, required
  - `subject` string, required
  - `message` string, required
  - `team_name` string, nullable

## Response `200`

Successful Response

- SuccessResponse: Generic success response.
  - `success` boolean
  - `message` string, nullable
  - `data` object, nullable

## Other responses

- `422`: Validation Error

## Changes

- **2026-09-24** `0e5e86e2bae5`: 1 info
  - endpoint added

[Operation history](https://skmtc.dev/pioneer/apis/brain-api/changes/v1/support/contact/post.md)

---

[API](https://skmtc.dev/pioneer/apis/brain-api.md) - [All operations](https://skmtc.dev/pioneer/apis/brain-api/llms.txt) - [OpenAPI document](https://skmtc.dev/pioneer/apis/brain-api/revisions/0e5e86e2bae5?raw)