---
title: "List Tickets"
method: GET
path: "/ticketing/tickets"
tags: ["ticketing/tickets"]
---

# List Tickets

`GET /ticketing/tickets`

## Query parameters

- `remote_data` boolean
- `limit` number
- `cursor` string

## Headers

- `x-connection-token` string, required

## Response `200`

- object
  - `prev_cursor` string, nullable, required
  - `next_cursor` string, nullable, required
  - `data` object[], required
    - `name` string, nullable, required — The name of the ticket
    - `status` 'OPEN' | 'CLOSED', nullable — The status of the ticket. Authorized values are OPEN or CLOSED.
    - `description` string, nullable, required — The description of the ticket
    - `due_date` string, date-time, nullable — The date the ticket is due
    - `type` 'BUG' | 'SUBTASK' | 'TASK' | 'TO-DO', nullable — The type of the ticket. Authorized values are PROBLEM, QUESTION, or TASK
    - `parent_ticket` string, nullable — The UUID of the parent ticket
    - `collections` string, nullable — The collection UUIDs the ticket belongs to
    - `tags` string[], nullable — The tags names of the ticket
    - `completed_at` string, date-time, nullable — The date the ticket has been completed
    - `priority` 'HIGH' | 'MEDIUM' | 'LOW', nullable — The priority of the ticket. Authorized values are HIGH, MEDIUM or LOW.
    - `assigned_to` string[], nullable — The users UUIDs the ticket is assigned to
    - `comment` UnifiedTicketingCommentInput
      - `body` string, nullable, required — The body of the comment
      - `html_body` string, nullable — The html body of the comment
      - `is_private` boolean, nullable — The public status of the comment
      - `creator_type` 'USER' | 'CONTACT', nullable — The creator type of the comment. Authorized values are either USER or CONTACT
      - `ticket_id` string, nullable — The UUID of the ticket the comment is tied to
      - `contact_id` string, nullable — The UUID of the contact which the comment belongs to (if no user_id specified)
      - `user_id` string, nullable — The UUID of the user which the comment belongs to (if no contact_id specified)
      - `attachments` string[], nullable — The attachements UUIDs tied to the comment
    - `account_id` string, nullable — The UUID of the account which the ticket belongs to
    - `contact_id` string, nullable — The UUID of the contact which the ticket belongs to
    - `attachments` string[], nullable — The attachements UUIDs tied to the ticket
    - `field_mappings` object, nullable — The custom field mappings of the ticket between the remote 3rd party & Panora
    - `id` string, nullable — The UUID of the ticket
    - `remote_id` string, nullable — The id of the ticket in the context of the 3rd Party
    - `remote_data` object, nullable — The remote data of the ticket in the context of the 3rd Party
    - `created_at` string, date-time, nullable — The created date of the object
    - `modified_at` string, date-time, nullable — The modified date of the object

## Changes

- **2024-08-05** `ca0fa45ebd05` — 1 breaking, 11 warning
  - for the `query` request parameter `limit`, default value `50` was removed
  - added the new `BUG` enum value to the `allOf[subschema #2]/data/items/type` response property for the response status `200`
  - added the new `CLOSED` enum value to the `allOf[subschema #2]/data/items/status` response property for the response status `200`
  - added the new `CONTACT` enum value to the `allOf[subschema #2]/data/items/comment/allOf[#/components/schemas/UnifiedTicketingCommentInput]/creator_type` response property for the response status `200`
  - …8 more
- **2024-08-05** `ca213ae36b7f` — 37 breaking, 1 info
  - the response property `allOf[#/components/schemas/PaginatedDto]/next_cursor` became nullable for the status `200`
  - the response property `allOf[#/components/schemas/PaginatedDto]/prev_cursor` became nullable for the status `200`
  - the response property `allOf[subschema #2]/data/items/account_id` became nullable for the status `200`
  - the response property `allOf[subschema #2]/data/items/assigned_to` became nullable for the status `200`
  - …34 more
- …earlier changes not shown

[Full history](https://skmtc.dev/panoratech/apis/panora-api-2/changes/ticketing/tickets/get.md)

---

[API](https://skmtc.dev/panoratech/apis/panora-api-2.md) · [All operations](https://skmtc.dev/panoratech/apis/panora-api-2/llms.txt) · [OpenAPI document](https://skmtc-service-production.skmtc.workers.dev/v1/apis/panoratech/panora-api-2/revisions/ca0fa45ebd05/schema)