---
title: "Create Comments"
method: POST
path: "/ticketing/comments"
tags: ["ticketing/comments"]
---

# Create Comments

`POST /ticketing/comments`

Create Comments in any supported Ticketing software

## Query parameters

- `remote_data` boolean

## Headers

- `x-connection-token` string, required

## Request body

- UnifiedTicketingCommentInput
  - `body` string, nullable, required — The body of the comment
  - `html_body` string, nullable — The html body of the comment
  - `is_private` boolean, nullable — The public status of the comment
  - `creator_type` 'USER' | 'CONTACT', nullable — The creator type of the comment. Authorized values are either USER or CONTACT
  - `ticket_id` string, nullable — The UUID of the ticket the comment is tied to
  - `contact_id` string, nullable — The UUID of the contact which the comment belongs to (if no user_id specified)
  - `user_id` string, nullable — The UUID of the user which the comment belongs to (if no contact_id specified)
  - `attachments` string[], nullable — The attachements UUIDs tied to the comment

## Response `201`

- UnifiedTicketingCommentOutput
  - `body` string, nullable, required — The body of the comment
  - `html_body` string, nullable — The html body of the comment
  - `is_private` boolean, nullable — The public status of the comment
  - `creator_type` 'USER' | 'CONTACT', nullable — The creator type of the comment. Authorized values are either USER or CONTACT
  - `ticket_id` string, nullable — The UUID of the ticket the comment is tied to
  - `contact_id` string, nullable — The UUID of the contact which the comment belongs to (if no user_id specified)
  - `user_id` string, nullable — The UUID of the user which the comment belongs to (if no contact_id specified)
  - `attachments` string[], nullable — The attachements UUIDs tied to the comment
  - `id` string, nullable — The UUID of the comment
  - `remote_id` string, nullable — The id of the comment in the context of the 3rd Party
  - `remote_data` object, nullable — The remote data of the comment in the context of the 3rd Party
  - `created_at` string, date-time, nullable — The created date of the object
  - `modified_at` string, date-time, nullable — The modified date of the object

## Changes

- **2024-08-05** `ca0fa45ebd05` — 1 breaking, 2 warning, 2 info
  - request property `creator_type` was restricted to a list of enum values
  - added the new `CONTACT` enum value to the `creator_type` response property for the response status `201`
  - added the new `USER` enum value to the `creator_type` response property for the response status `201`
  - added the new `CONTACT` enum value to the request property `creator_type`
  - …1 more
- **2024-08-05** `ca213ae36b7f` — 18 breaking, 9 info
  - the response property `attachments` became nullable for the status `201`
  - the response property `body` became nullable for the status `201`
  - the response property `contact_id` became nullable for the status `201`
  - the response property `created_at` became nullable for the status `201`
  - …23 more
- **2024-08-05** `167edd5346ec` — 10 breaking, 4 info
  - the request property `attachments` became not nullable
  - the request property `body` became not nullable
  - the request property `contact_id` became not nullable
  - the request property `creator_type` became not nullable
  - …10 more
- **2024-08-03** `9d25bd589fe9` — 18 breaking, 8 info
  - the response property `attachments` became nullable for the status `201`
  - the response property `body` became nullable for the status `201`
  - the response property `contact_id` became nullable for the status `201`
  - the response property `created_at` became nullable for the status `201`
  - …22 more
- …earlier changes not shown

[Full history](https://skmtc.dev/panoratech/apis/panora-api-2/changes/ticketing/comments/post.md)

---

[API](https://skmtc.dev/panoratech/apis/panora-api-2.md) · [All operations](https://skmtc.dev/panoratech/apis/panora-api-2/llms.txt) · [OpenAPI document](https://skmtc-service-production.skmtc.workers.dev/v1/apis/panoratech/panora-api-2/revisions/ca0fa45ebd05/schema)