---
title: "Retrieve Comments"
method: GET
path: "/ticketing/comments/{id}"
tags: ["ticketing/comments"]
---

# Retrieve Comments

`GET /ticketing/comments/{id}`

Retrieve Comments from any connected Ticketing software

## Path parameters

- `id` string, required

## Query parameters

- `remote_data` boolean

## Headers

- `x-connection-token` string, required

## Response `200`

- object
  - `prev_cursor` string, required
  - `next_cursor` string, required
  - `data` object[], required
    - `body` string, required — The body of the comment
    - `html_body` string — The html body of the comment
    - `is_private` boolean — The public status of the comment
    - `creator_type` string — The creator type of the comment. Authorized values are either USER or CONTACT
    - `ticket_id` string — The UUID of the ticket the comment is tied to
    - `contact_id` string — The UUID of the contact which the comment belongs to (if no user_id specified)
    - `user_id` string — The UUID of the user which the comment belongs to (if no contact_id specified)
    - `attachments` string[] — The attachements UUIDs tied to the comment
    - `id` string — The UUID of the comment
    - `remote_id` string — The id of the comment in the context of the 3rd Party
    - `remote_data` object, required
    - `created_at` object, required
    - `modified_at` object, required

## Changes

- **2024-08-05** `167edd5346ec` — 2 breaking, 4 info
  - the `allOf[subschema #2]/data/items/created_at` response's property type/format changed from `string`/`date-time` to `object`/`` for status `200`
  - the `allOf[subschema #2]/data/items/modified_at` response's property type/format changed from `string`/`date-time` to `object`/`` for status `200`
  - the endpoint scheme security `bearer` was added to the API
  - the response property `allOf[subschema #2]/data/items/created_at` became required for the status `200`
  - …2 more
- **2024-08-03** `9d25bd589fe9` — 20 breaking
  - the response property `allOf[#/components/schemas/PaginatedDto]/next_cursor` became nullable for the status `200`
  - the response property `allOf[#/components/schemas/PaginatedDto]/prev_cursor` became nullable for the status `200`
  - the response property `allOf[subschema #2]/data/items/attachments` became nullable for the status `200`
  - the response property `allOf[subschema #2]/data/items/body` became nullable for the status `200`
  - …16 more
- **2024-08-01** `414c3e999e0b` — 1 info
  - the endpoint scheme security `bearer` was removed from the API

[Change history](https://skmtc.dev/panoratech/apis/panora-api-2/changes/ticketing/comments/:id/get.md)

---

[API](https://skmtc.dev/panoratech/apis/panora-api-2.md) · [All operations](https://skmtc.dev/panoratech/apis/panora-api-2/llms.txt) · [OpenAPI document](https://skmtc-service-production.skmtc.workers.dev/v1/apis/panoratech/panora-api-2/revisions/167edd5346ec/schema)