---
title: "Retrieve User"
method: GET
path: "/ticketing/users/{id}"
tags: ["ticketing/users"]
---

# Retrieve User

`GET /ticketing/users/{id}`

Retrieve a User from any connected Ticketing software

## Path parameters

- `id` string, required

## Query parameters

- `remote_data` boolean

## Headers

- `x-connection-token` string, required

## Response `200`

- UnifiedTicketingUserOutput
  - `name` string, nullable, required — The name of the user
  - `email_address` string, nullable, required — The email address of the user
  - `teams` string[], nullable — The teams whose the user is part of
  - `account_id` string, nullable — The account or organization the user is part of
  - `field_mappings` object, nullable — The custom field mappings of the user between the remote 3rd party & Panora
  - `id` string, nullable — The UUID of the user
  - `remote_id` string, nullable — The id of the user in the context of the 3rd Party
  - `remote_data` object, nullable — The remote data of the user in the context of the 3rd Party
  - `created_at` string, date-time, nullable — The created date of the object
  - `modified_at` string, date-time, nullable — The modified date of the object

## Changes

- **2024-08-05** `ca0fa45ebd05` — 1 breaking
  - the response property `field_mappings` became optional for the status `200`
- **2024-08-05** `ca213ae36b7f` — 15 breaking, 1 info
  - the response property `account_id` became nullable for the status `200`
  - the response property `created_at` became nullable for the status `200`
  - the response property `email_address` became nullable for the status `200`
  - the response property `field_mappings` became nullable for the status `200`
  - …12 more
- **2024-08-05** `167edd5346ec` — 2 breaking, 4 info
  - the `created_at` response's property type/format changed from `string`/`date-time` to `object`/`` for status `200`
  - the `modified_at` response's property type/format changed from `string`/`date-time` to `object`/`` for status `200`
  - the endpoint scheme security `bearer` was added to the API
  - the response property `created_at` became required for the status `200`
  - …2 more
- **2024-08-03** `9d25bd589fe9` — 15 breaking
  - the response property `account_id` became nullable for the status `200`
  - the response property `created_at` became nullable for the status `200`
  - the response property `email_address` became nullable for the status `200`
  - the response property `field_mappings` became nullable for the status `200`
  - …11 more
- **2024-08-01** `414c3e999e0b` — 1 info
  - the endpoint scheme security `bearer` was removed from the API

[Change history](https://skmtc.dev/panoratech/apis/panora-api-2/changes/ticketing/users/:id/get.md)

---

[API](https://skmtc.dev/panoratech/apis/panora-api-2.md) · [All operations](https://skmtc.dev/panoratech/apis/panora-api-2/llms.txt) · [OpenAPI document](https://skmtc-service-production.skmtc.workers.dev/v1/apis/panoratech/panora-api-2/revisions/ef360d76c658/schema)