---
title: "Retrieve Contact"
method: GET
path: "/ticketing/contacts/{id}"
tags: ["ticketing/contacts"]
---

# Retrieve Contact

`GET /ticketing/contacts/{id}`

Retrieve a Contact from any connected Ticketing software

## Path parameters

- `id` string, required

## Query parameters

- `remote_data` boolean

## Headers

- `x-connection-token` string, required

## Response `200`

- object
  - `prev_cursor` string, nullable, required
  - `next_cursor` string, nullable, required
  - `data` object[], required
    - `name` string, nullable, required — The name of the contact
    - `email_address` string, nullable, required — The email address of the contact
    - `phone_number` string, nullable — The phone number of the contact
    - `details` string, nullable — The details of the contact
    - `field_mappings` object, nullable — The custom field mappings of the contact between the remote 3rd party & Panora
    - `id` string — The UUID of the contact
    - `remote_id` string, nullable — The remote ID of the contact in the context of the 3rd Party
    - `remote_data` object, nullable — The remote data of the contact in the context of the 3rd Party
    - `created_at` string, date-time, nullable — The created date of the object
    - `modified_at` string, date-time, nullable — The modified date of the object

## Changes

- **2024-08-05** `ca213ae36b7f` — 17 breaking, 1 info
  - the response property `allOf[#/components/schemas/PaginatedDto]/next_cursor` became nullable for the status `200`
  - the response property `allOf[#/components/schemas/PaginatedDto]/prev_cursor` became nullable for the status `200`
  - the response property `allOf[subschema #2]/data/items/created_at` became nullable for the status `200`
  - the response property `allOf[subschema #2]/data/items/details` became nullable for the status `200`
  - …14 more
- **2024-08-05** `167edd5346ec` — 2 breaking, 5 info
  - the `allOf[subschema #2]/data/items/created_at` response's property type/format changed from `string`/`date-time` to `object`/`` for status `200`
  - the `allOf[subschema #2]/data/items/modified_at` response's property type/format changed from `string`/`date-time` to `object`/`` for status `200`
  - the endpoint scheme security `bearer` was added to the API
  - the response property `allOf[subschema #2]/data/items/created_at` became required for the status `200`
  - …3 more
- …earlier changes not shown

[Full history](https://skmtc.dev/panoratech/apis/panora-api-2/changes/ticketing/contacts/:id/get.md)

---

[API](https://skmtc.dev/panoratech/apis/panora-api-2.md) · [All operations](https://skmtc.dev/panoratech/apis/panora-api-2/llms.txt) · [OpenAPI document](https://skmtc-service-production.skmtc.workers.dev/v1/apis/panoratech/panora-api-2/revisions/ef360d76c658/schema)