---
title: "Changes to Retrieve Tickets"
method: GET
path: "/ticketing/tickets/{id}"
---

# Changes to Retrieve Tickets

`GET /ticketing/tickets/{id}`

> Every recorded change to this endpoint, newest first.

## Timeline

Changed in 7 of 18 revisions.

- **2024-09-20** `be3dc330edf3` — 13 info
- **2024-08-06** `6502b0fa098c` — 7 breaking
- **2024-08-05** `ca0fa45ebd05` — 11 warning
- **2024-08-05** `ca213ae36b7f` — 35 breaking, 1 info
- **2024-08-05** `167edd5346ec` — 2 breaking, 5 info
- **2024-08-03** `9d25bd589fe9` — 35 breaking
- **2024-08-01** `414c3e999e0b` — 1 info

## Changes

- **2024-09-20** `be3dc330edf3` — 13 info
  - removed the `BUG` enum value from the `type` response property for the response status `200`
  - removed the `CLOSED` enum value from the `status` response property for the response status `200`
  - removed the `CONTACT` enum value from the `comment/allOf[#/components/schemas/UnifiedTicketingCommentInput]/creator_type` response property for the response status `200`
  - removed the `HIGH` enum value from the `priority` response property for the response status `200`
  - removed the `LIST` enum value from the `collections/items/oneOf[#/components/schemas/UnifiedTicketingCollectionOutput]/collection_type` response property for the response status `200`
  - removed the `LOW` enum value from the `priority` response property for the response status `200`
  - removed the `MEDIUM` enum value from the `priority` response property for the response status `200`
  - removed the `OPEN` enum value from the `status` response property for the response status `200`
  - removed the `PROJECT` enum value from the `collections/items/oneOf[#/components/schemas/UnifiedTicketingCollectionOutput]/collection_type` response property for the response status `200`
  - removed the `SUBTASK` enum value from the `type` response property for the response status `200`
  - removed the `TASK` enum value from the `type` response property for the response status `200`
  - removed the `TO-DO` enum value from the `type` response property for the response status `200`
  - removed the `USER` enum value from the `comment/allOf[#/components/schemas/UnifiedTicketingCommentInput]/creator_type` response property for the response status `200`
- **2024-08-06** `6502b0fa098c` — 7 breaking
  - added `#/components/schemas/UnifiedTicketingAttachmentInput, subschema #1` to the `attachments/items/` response property `oneOf` list for the response status `200`
  - added `#/components/schemas/UnifiedTicketingAttachmentOutput, subschema #1` to the `comment/allOf[#/components/schemas/UnifiedTicketingCommentInput]/attachments/items/` response property `oneOf` list for the response status `200`
  - added `#/components/schemas/UnifiedTicketingTagOutput, subschema #1` to the `tags/items/` response property `oneOf` list for the response status `200`
  - the `attachments/items/` response's property type/format changed from `string`/`` to ``/`` for status `200`
  - the `collections` response's property type/format changed from `string`/`` to `array`/`` for status `200`
  - the `comment/allOf[#/components/schemas/UnifiedTicketingCommentInput]/attachments/items/` response's property type/format changed from `string`/`` to ``/`` for status `200`
  - the `tags/items/` response's property type/format changed from `string`/`` to ``/`` for status `200`
- **2024-08-05** `ca0fa45ebd05` — 11 warning
  - added the new `BUG` enum value to the `type` response property for the response status `200`
  - added the new `CLOSED` enum value to the `status` response property for the response status `200`
  - added the new `CONTACT` enum value to the `comment/allOf[#/components/schemas/UnifiedTicketingCommentInput]/creator_type` response property for the response status `200`
  - added the new `HIGH` enum value to the `priority` response property for the response status `200`
  - added the new `LOW` enum value to the `priority` response property for the response status `200`
  - added the new `MEDIUM` enum value to the `priority` response property for the response status `200`
  - added the new `OPEN` enum value to the `status` response property for the response status `200`
  - added the new `SUBTASK` enum value to the `type` response property for the response status `200`
  - added the new `TASK` enum value to the `type` response property for the response status `200`
  - added the new `TO-DO` enum value to the `type` response property for the response status `200`
  - added the new `USER` enum value to the `comment/allOf[#/components/schemas/UnifiedTicketingCommentInput]/creator_type` response property for the response status `200`
- **2024-08-05** `ca213ae36b7f` — 35 breaking, 1 info
  - the response property `account_id` became nullable for the status `200`
  - the response property `assigned_to` became nullable for the status `200`
  - the response property `attachments` became nullable for the status `200`
  - the response property `collections` became nullable for the status `200`
  - the response property `comment` became nullable for the status `200`
  - the response property `comment/allOf[#/components/schemas/UnifiedTicketingCommentInput]/attachments` became nullable for the status `200`
  - the response property `comment/allOf[#/components/schemas/UnifiedTicketingCommentInput]/body` became nullable for the status `200`
  - the response property `comment/allOf[#/components/schemas/UnifiedTicketingCommentInput]/contact_id` became nullable for the status `200`
  - the response property `comment/allOf[#/components/schemas/UnifiedTicketingCommentInput]/creator_type` became nullable for the status `200`
  - the response property `comment/allOf[#/components/schemas/UnifiedTicketingCommentInput]/html_body` became nullable for the status `200`
  - the response property `comment/allOf[#/components/schemas/UnifiedTicketingCommentInput]/is_private` became nullable for the status `200`
  - the response property `comment/allOf[#/components/schemas/UnifiedTicketingCommentInput]/ticket_id` became nullable for the status `200`
  - the response property `comment/allOf[#/components/schemas/UnifiedTicketingCommentInput]/user_id` became nullable for the status `200`
  - the response property `completed_at` became nullable for the status `200`
  - the response property `contact_id` became nullable for the status `200`
  - the response property `created_at` became nullable for the status `200`
  - the response property `description` became nullable for the status `200`
  - the response property `due_date` became nullable for the status `200`
  - the response property `field_mappings` became nullable for the status `200`
  - the response property `id` became nullable for the status `200`
  - the response property `modified_at` became nullable for the status `200`
  - the response property `name` became nullable for the status `200`
  - the response property `parent_ticket` became nullable for the status `200`
  - the response property `priority` became nullable for the status `200`
  - the response property `remote_data` became nullable for the status `200`
  - the response property `remote_id` became nullable for the status `200`
  - the response property `status` became nullable for the status `200`
  - the response property `tags` became nullable for the status `200`
  - the response property `type` became nullable for the status `200`
  - the response property `created_at` became optional for the status `200`
  - the response property `field_mappings` became optional for the status `200`
  - the response property `modified_at` became optional for the status `200`
  - the response property `remote_data` became optional for the status `200`
  - the `created_at` response's property type/format changed from `object`/`` to `string`/`date-time` for status `200`
  - the `modified_at` response's property type/format changed from `object`/`` to `string`/`date-time` for status `200`
  - the endpoint scheme security `bearer` was removed from the API
- **2024-08-05** `167edd5346ec` — 2 breaking, 5 info
  - the `created_at` response's property type/format changed from `string`/`date-time` to `object`/`` for status `200`
  - the `modified_at` response's property type/format changed from `string`/`date-time` to `object`/`` for status `200`
  - the endpoint scheme security `bearer` was added to the API
  - the response property `created_at` became required for the status `200`
  - the response property `field_mappings` became required for the status `200`
  - the response property `modified_at` became required for the status `200`
  - the response property `remote_data` became required for the status `200`
- **2024-08-03** `9d25bd589fe9` — 35 breaking
  - the response property `account_id` became nullable for the status `200`
  - the response property `assigned_to` became nullable for the status `200`
  - the response property `attachments` became nullable for the status `200`
  - the response property `collections` became nullable for the status `200`
  - the response property `comment` became nullable for the status `200`
  - the response property `comment/allOf[#/components/schemas/UnifiedTicketingCommentInput]/attachments` became nullable for the status `200`
  - the response property `comment/allOf[#/components/schemas/UnifiedTicketingCommentInput]/body` became nullable for the status `200`
  - the response property `comment/allOf[#/components/schemas/UnifiedTicketingCommentInput]/contact_id` became nullable for the status `200`
  - the response property `comment/allOf[#/components/schemas/UnifiedTicketingCommentInput]/creator_type` became nullable for the status `200`
  - the response property `comment/allOf[#/components/schemas/UnifiedTicketingCommentInput]/html_body` became nullable for the status `200`
  - the response property `comment/allOf[#/components/schemas/UnifiedTicketingCommentInput]/is_private` became nullable for the status `200`
  - the response property `comment/allOf[#/components/schemas/UnifiedTicketingCommentInput]/ticket_id` became nullable for the status `200`
  - the response property `comment/allOf[#/components/schemas/UnifiedTicketingCommentInput]/user_id` became nullable for the status `200`
  - the response property `completed_at` became nullable for the status `200`
  - the response property `contact_id` became nullable for the status `200`
  - the response property `created_at` became nullable for the status `200`
  - the response property `description` became nullable for the status `200`
  - the response property `due_date` became nullable for the status `200`
  - the response property `field_mappings` became nullable for the status `200`
  - the response property `id` became nullable for the status `200`
  - the response property `modified_at` became nullable for the status `200`
  - the response property `name` became nullable for the status `200`
  - the response property `parent_ticket` became nullable for the status `200`
  - the response property `priority` became nullable for the status `200`
  - the response property `remote_data` became nullable for the status `200`
  - the response property `remote_id` became nullable for the status `200`
  - the response property `status` became nullable for the status `200`
  - the response property `tags` became nullable for the status `200`
  - the response property `type` became nullable for the status `200`
  - the response property `created_at` became optional for the status `200`
  - the response property `field_mappings` became optional for the status `200`
  - the response property `modified_at` became optional for the status `200`
  - the response property `remote_data` became optional for the status `200`
  - the `created_at` response's property type/format changed from `object`/`` to `string`/`date-time` for status `200`
  - the `modified_at` response's property type/format changed from `object`/`` to `string`/`date-time` for status `200`
- **2024-08-01** `414c3e999e0b` — 1 info
  - the endpoint scheme security `bearer` was removed from the API

---

[Operation](https://skmtc.dev/panoratech/apis/panora-api-2/docs/ticketing/tickets/:id/get.md) · [API](https://skmtc.dev/panoratech/apis/panora-api-2.md) · [Page](https://skmtc.dev/panoratech/apis/panora-api-2/changes/ticketing/tickets/:id/get)