---
title: "Open a support ticket"
method: POST
path: "/support/tickets"
tags: ["SupportTicket"]
---

# Open a support ticket

`POST /support/tickets`

## Request

- Base URL: `https://api.palisade.email`
- URL: `https://api.palisade.email/support/tickets`
- Auth: one of:
  - HTTP bearer
  - HTTP basic

Creates a new support ticket with an initial message. Optionally link to a hostname or task. Returns the created ticket ID.

## Headers

- `Palisade-Version` '2025-04-30' | 'unstable', required

## Request body

- object
  - `subject` string, required
  - `content` string, required
  - `priority` 'low' | 'normal' | 'high' | 'urgent' | 'critical'
  - `hostname_id` string, uuid
  - `attachments` object[]
    - `file_name` string, required
    - `file_url` string, uri, required
    - `file_size` number, nullable
    - `mime_type` string, nullable
    - `attachment_type` 'file' | 'link', required

## Response `201`

Created

- object
  - `data` object, required
    - `id` string, uuid, required

---

[API](https://skmtc.dev/palisade/apis/palisade-api.md) · [All operations](https://skmtc.dev/palisade/apis/palisade-api/llms.txt) · [OpenAPI document](https://skmtc.dev/palisade/apis/palisade-api/revisions/37b4ae5a7766?raw)