---
title: "Close or reopen a ticket"
method: PATCH
path: "/support/tickets/{id}"
tags: ["SupportTicket"]
---

# Close or reopen a ticket

`PATCH /support/tickets/{id}`

## Request

- Base URL: `https://api.palisade.email`
- URL: `https://api.palisade.email/support/tickets/{id}`
- Auth: one of:
  - HTTP bearer
  - HTTP basic

Updates ticket status. Users can close a resolved ticket or reopen a closed/resolved ticket.

## Path parameters

- `id` string, uuid, required

## Headers

- `Palisade-Version` '2025-04-30' | 'unstable', required

## Request body

- object
  - `status` 'open' | 'closed', required

## Response `200`

Success

- object
  - `id` string, uuid, required
  - `status` 'open' | 'pending_customer' | 'pending_support' | 'resolved' | 'closed', required

---

[API](https://skmtc.dev/palisade/apis/palisade-api.md) · [All operations](https://skmtc.dev/palisade/apis/palisade-api/llms.txt) · [OpenAPI document](https://skmtc.dev/palisade/apis/palisade-api/revisions/aabc77d12934?raw)