---
title: "Reply to a ticket"
method: POST
path: "/support/tickets/{id}/messages"
tags: ["SupportTicket"]
---

# Reply to a ticket

`POST /support/tickets/{id}/messages`

## Request

- Base URL: `https://api.palisade.email`
- URL: `https://api.palisade.email/support/tickets/{id}/messages`
- Auth: one of:
  - HTTP bearer
  - HTTP basic

Adds a reply message to an existing ticket. Updates ticket status to PENDING_SUPPORT.

## Path parameters

- `id` string, uuid, required

## Headers

- `Palisade-Version` '2025-04-30' | 'unstable', required

## Request body

- object
  - `content` string, required
  - `attachments` object[]
    - `file_name` string, required
    - `file_url` string, uri, required
    - `file_size` number, nullable
    - `mime_type` string, nullable
    - `attachment_type` 'file' | 'link', required

## Response `201`

Created

- object
  - `id` string, uuid, required

---

[API](https://skmtc.dev/palisade/apis/palisade-api.md) · [All operations](https://skmtc.dev/palisade/apis/palisade-api/llms.txt) · [OpenAPI document](https://skmtc.dev/palisade/apis/palisade-api/revisions/aabc77d12934?raw)