---
title: "Conversation Details"
method: GET
path: "/v1/workspaces/{workspace_id}/conversations/{conversation_id}"
tags: ["Conversations"]
---

# Conversation Details

`GET /v1/workspaces/{workspace_id}/conversations/{conversation_id}`

## Request

- Base URL: `https://api.oxvo.com`
- URL: `https://api.oxvo.com/v1/workspaces/{workspace_id}/conversations/{conversation_id}`
- Auth: API key in header `api_access_token`

Get all details regarding a conversation with all messages in the conversation

## Response `200`

Success

- ConversationShow
  - `id` number: ID of the conversation
  - `messages` Message[]
    - `id` number: The ID of the message
    - `content` string: The text content of the message
    - `account_id` number: The ID of the account
    - `inbox_id` number: The ID of the inbox
    - `conversation_id` number: The ID of the conversation
    - `message_type` 0 | 1 | 2 | 3: The type of the message
    - `created_at` integer: The time at which message was created
    - `updated_at` union: The time at which message was updated
      - integer
      - string
    - `private` boolean: The flags which shows whether the message is private or not
    - `status` 'sent' | 'delivered' | 'read' | 'failed' | 'null', nullable: The status of the message
    - `source_id` string, nullable: The source ID of the message
    - `content_type` 'text' | 'input_text' | 'input_textarea' | 'input_email' | 'input_select' | 'cards' | 'form' | 'article' | 'incoming_email' | 'input_csat' | 'integrations' | 'sticker' | 'voice_call' | 'null', nullable: The type of the template message
    - `content_attributes` object: The content attributes for each content_type
    - `sender_type` 'Contact' | 'User' | 'AgentBot' | 'Captain::Assistant' | 'null', nullable: The type of the sender
    - `sender_id` number, nullable: The ID of the sender
    - `external_source_ids` object: The external source IDs of the message
    - `additional_attributes` object: The additional attributes of the message
    - `processed_message_content` string, nullable: The processed message content
    - `sentiment` object, nullable: The sentiment of the message
    - `conversation` object, nullable: The conversation object
    - `attachment` object, nullable: The file object attached to the image
    - `sender` object: User/Agent/AgentBot object
  - `account_id` number: Account Id
  - `uuid` string: UUID of the conversation
  - `additional_attributes` object: The object containing additional attributes related to the conversation
  - `agent_last_seen_at` number: The last activity at of the agent
  - `assignee_last_seen_at` number: The last activity at of the assignee
  - `can_reply` boolean: Whether the conversation can be replied to
  - `contact_last_seen_at` number: The last activity at of the contact
  - `custom_attributes` object: The object to save custom attributes for conversation, accepts custom attributes key and value
  - `inbox_id` number: ID of the inbox
  - `labels` string[]: The labels of the conversation
  - `muted` boolean: Whether the conversation is muted
  - `snoozed_until` number, nullable: The time at which the conversation will be unmuted
  - `status` 'open' | 'resolved' | 'pending': The status of the conversation
  - `created_at` number: The time at which conversation was created
  - `updated_at` number: The time at which conversation was updated
  - `timestamp` number: The time at which conversation was created
  - `first_reply_created_at` number, nullable: The time at which the first reply was created
  - `unread_count` number: The number of unread messages
  - `last_non_activity_message` Message
    - `id` number: The ID of the message
    - `content` string: The text content of the message
    - `account_id` number: The ID of the account
    - `inbox_id` number: The ID of the inbox
    - `conversation_id` number: The ID of the conversation
    - `message_type` 0 | 1 | 2 | 3: The type of the message
    - `created_at` integer: The time at which message was created
    - `updated_at` union: The time at which message was updated
      - integer
      - string
    - `private` boolean: The flags which shows whether the message is private or not
    - `status` 'sent' | 'delivered' | 'read' | 'failed' | 'null', nullable: The status of the message
    - `source_id` string, nullable: The source ID of the message
    - `content_type` 'text' | 'input_text' | 'input_textarea' | 'input_email' | 'input_select' | 'cards' | 'form' | 'article' | 'incoming_email' | 'input_csat' | 'integrations' | 'sticker' | 'voice_call' | 'null', nullable: The type of the template message
    - `content_attributes` object: The content attributes for each content_type
    - `sender_type` 'Contact' | 'User' | 'AgentBot' | 'Captain::Assistant' | 'null', nullable: The type of the sender
    - `sender_id` number, nullable: The ID of the sender
    - `external_source_ids` object: The external source IDs of the message
    - `additional_attributes` object: The additional attributes of the message
    - `processed_message_content` string, nullable: The processed message content
    - `sentiment` object, nullable: The sentiment of the message
    - `conversation` object, nullable: The conversation object
    - `attachment` object, nullable: The file object attached to the image
    - `sender` object: User/Agent/AgentBot object
  - `last_activity_at` number: The last activity at of the conversation
  - `priority` string, nullable: The priority of the conversation
  - `waiting_since` number, nullable: The time at which the conversation was waiting
  - `sla_policy_id` number, nullable: The ID of the SLA policy
  - `applied_sla` object: The applied SLA
  - `sla_events` object[]
  - `meta` object
    - `sender` object
      - `additional_attributes` object: The additional attributes of the sender
      - `availability_status` string: The availability status of the sender
      - `email` string, nullable: The email of the sender
      - `id` number: ID fo the sender
      - `name` string: The name of the sender
      - `phone_number` string, nullable: The phone number of the sender
      - `blocked` boolean: Whether the sender is blocked
      - `identifier` string, nullable: The identifier of the sender
      - `thumbnail` string, nullable: Avatar URL of the contact
      - `custom_attributes` object: The custom attributes of the sender
      - `last_activity_at` number: The last activity at of the sender
      - `created_at` number: The created at of the sender
    - `channel` string: Channel Type
    - `assignee` User
      - `id` number
      - `access_token` string
      - `account_id` number
      - `available_name` string
      - `avatar_url` string
      - `confirmed` boolean
      - `display_name` string, nullable
      - `message_signature` string, nullable
      - `email` string
      - `hmac_identifier` string
      - `inviter_id` number, nullable
      - `name` string
      - `provider` string
      - `pubsub_token` string
      - `role` 'agent' | 'administrator'
      - `ui_settings` object
      - `uid` string
      - `type` string, nullable
      - `custom_attributes` object: Available for users who are created through platform APIs and has custom attributes associated.
      - `accounts` object[]
        - `id` number
        - `name` string
        - `status` string
        - `active_at` string, date-time, nullable
        - `role` 'administrator' | 'agent'
        - `permissions` string[]
        - `availability` string
        - `availability_status` string
        - `auto_offline` boolean
        - `custom_role_id` number, nullable
        - `custom_role` object, nullable
    - `hmac_verified` boolean: Whether the hmac is verified

## Other responses

- `403`: Access denied
- `404`: Conversation not found

---

[API](https://skmtc.dev/oxvo/apis/oxvo-apis.md) · [All operations](https://skmtc.dev/oxvo/apis/oxvo-apis/llms.txt) · [OpenAPI document](https://skmtc.dev/oxvo/apis/oxvo-apis/revisions/9a8448cbd1fe?raw)