---
title: "Create a new voice conversation"
method: POST
path: "/v1/conversation/voice/create"
tags: ["Conversation"]
---

# Create a new voice conversation

`POST /v1/conversation/voice/create`

Create a new voice conversation with a customer

## Request body

- CreateConversationRequestDTO
  - `phoneNumber` string, required — The phone number of the customer
  - `publicKey` string, required — The public key of your Telephony integration
  - `remoteId` string — The remoteId of your customer
  - `firstName` string — The first name of the customer
  - `lastName` string — The last name of the customer
  - `email` string — The email of the customer
  - `state` object, required — The custom attributes of the customer - should be provided as key value object

## Response `200`

Create a new conversation request

- CreateConversationResponseDTO
  - `conversationId` object, nullable, required — The id of the conversation created. Null if ticket creation was skipped.

## Other responses

- `400` — Bad request
- `401` — Unauthorized

## Changes

- **2026-02-11** `b4f394f05daf` — 1 info
  - the endpoint scheme security `lorikeetClientId AND lorikeetSignatureAuthV1` was removed from the API
- **2026-01-28** `3a67275d43b9` — 1 breaking
  - the response property `conversationId` became nullable for the status `200`

[Change history](https://skmtc.dev/optechai/apis/lorikeet-api/changes/v1/conversation/voice/create/post.md)

---

[API](https://skmtc.dev/optechai/apis/lorikeet-api.md) · [All operations](https://skmtc.dev/optechai/apis/lorikeet-api/llms.txt) · [OpenAPI document](https://skmtc-service-production.skmtc.workers.dev/v1/apis/optechai/lorikeet-api/revisions/ea2fb7d0e99f/schema)