---
title: "List Smartadvocate Case Status Rules"
method: GET
path: "/smartadvocate/case-status-rules"
tags: ["SmartAdvocate"]
---

# List Smartadvocate Case Status Rules

`GET /smartadvocate/case-status-rules`

## Request

- Base URL: `https://api.openintake.ai` (the document declares no server; this is the origin it was published from)
- URL: `https://api.openintake.ai/smartadvocate/case-status-rules`
- Auth: none declared

List the customer's case status routing rules (primary statuses first).

## Response `200`

Successful Response

- SmartAdvocateCaseStatusRulesResponse: All case status routing rules for the customer
  - `rules` SmartAdvocateCaseStatusRuleResponse[], required
    - `smartadvocate_case_status_rule_id` string, uuid, required
    - `sa_status_id` integer, required
    - `status_name` string, required
    - `status_type_name` string, nullable: None = primary case status rule; otherwise the second-status type this rule matches within
    - `destination_kind` 'destination' | 'case_staff' | 'take_message', required
    - `transfer_destination_id` string, uuid, nullable
    - `staff_role` string, nullable
    - `spoken_status_phrase` string, nullable: Plain-English phrase the voice agent reads aloud verbatim when a caller asks where the case stands, e.g. 'The case has settled and the team is preparing the closing statement'. Must be wording a caller can understand - never internal jargon, a stage code, a date or a dollar figure. None = the agent only says whether the case is active or closed
    - `records_email` string, nullable: Email address the voice agent gives a medical provider who wants to send records or bills for a case in this status, e.g. liens@firm.com. None = no email for this status
    - `active` boolean, required

## Changes

- **2026-10-14** `5d668a9fc9dd`: 1 info
  - added the optional property `rules/items/records_email` to the response with the `200` status
- **2026-09-20** `28867c1dbb52`: 1 warning, 1 info
  - added the new `take_message` enum value to the `rules/items/destination_kind` response property for the response status `200`
  - added the optional property `rules/items/spoken_status_phrase` to the response with the `200` status

[Operation history](https://skmtc.dev/openintake/apis/openintake-api/changes/smartadvocate/case-status-rules/get.md)

---

[API](https://skmtc.dev/openintake/apis/openintake-api.md) - [All operations](https://skmtc.dev/openintake/apis/openintake-api/llms.txt) - [OpenAPI document](https://skmtc.dev/openintake/apis/openintake-api/revisions/de90a8dcbc07?raw)