---
title: "Get Dashboard Call"
method: GET
path: "/dashboard/calls/{call_id}"
tags: ["Dashboard"]
---

# Get Dashboard Call

`GET /dashboard/calls/{call_id}`

Get a single fully-hydrated call by id, scoped to the customer.

## Path parameters

- `call_id` string, uuid, required

## Response `200`

Successful Response

- RecentCall — Recent call item schema
  - `call_id` string, uuid, required
  - `phone_number` string, nullable, required
  - `caller_name` string, nullable, required
  - `caller_identity` string, nullable
  - `caller_display_name` string, nullable
  - `duration_seconds` integer, nullable, required
  - `direction` string, required
  - `channel` string
  - `status` string, required
  - `caller_client_status` string, nullable, required
  - `is_test` boolean, required
  - `transferred` boolean
  - `transfer_outcome` string, nullable
  - `staff_leg_pending` boolean
  - `vxt_transferred` boolean, nullable
  - `vxt_voicemail` boolean, nullable
  - `vxt_transfer_no_answer` boolean, nullable
  - `start_time` string, date-time, nullable, required
  - `has_error` boolean, required
  - `error_description` string, nullable, required
  - `hung_up_before_connect` boolean, nullable
  - `errors` CallError[], nullable
    - `severity` string, required — Error severity: 'warning' or 'error'
    - `text` string, required — Error message text
  - `case_id` string, uuid, nullable, required
  - `case_title` string, nullable, required
  - `external_source` string, nullable
  - `quality_score` string, nullable
  - `quality_reason` string, nullable
  - `goal_accomplished` boolean, nullable
  - `goal_reason` string, nullable
  - `caller_hung_up` boolean, nullable
  - `cnam_caller_name` string, nullable
  - `cnam_caller_type` string, nullable
  - `screening_status` string, nullable
  - `screening_phone_number` string, nullable
  - `screening_caller_name` string, nullable
  - `screening_call_reason` string, nullable
  - `screening_decline_reason` string, nullable
  - `case_note_posted` boolean, nullable
  - `case_match_case_name` string, nullable
  - `has_substantive_conversation` boolean, nullable
  - `case_matching_pipeline_status` string, nullable
  - `case_match_status` string, nullable
  - `sa_case_number` string, nullable
  - `sa_case_url` string, nullable
  - `lead_exists` boolean, nullable
  - `outcome` string, nullable
  - `intake_client_name` string, nullable
  - `docusign_envelope_status` string, nullable
  - `docusign_sender_view_url` string, nullable
  - `intake_docusign_status` string, nullable
  - `intake_docusign_error` string, nullable

## Other responses

- `422` — Validation Error

---

[API](https://skmtc.dev/openintake/apis/fastapi.md) · [All operations](https://skmtc.dev/openintake/apis/fastapi/llms.txt) · [OpenAPI document](https://skmtc-service-production.skmtc.workers.dev/v1/apis/openintake/fastapi/revisions/b642b91e0a5c/schema)