---
title: "Create Call Feedback"
method: POST
path: "/calls/{call_id}/feedback"
tags: ["Calls"]
---

# Create Call Feedback

`POST /calls/{call_id}/feedback`

Leave feedback on a call. Admin or developer only.

For wrong_transfer_destination feedback, expected_transfer_destination_id
must reference one of the customer's configured transfer destinations; its
name is snapshotted onto the feedback row.

## Path parameters

- `call_id` string, uuid, required

## Request body

- CallFeedbackCreateRequest — Create call feedback request model.
  - `feedback_type` 'general' | 'wrong_transfer_destination'
  - `expected_transfer_destination_id` string, uuid, nullable — For wrong_transfer_destination feedback: the destination the call should have been transferred to
  - `comment` string, nullable — Free-form feedback text

## Response `201`

Successful Response

- CallFeedbackResponse — Call feedback response model.
  - `feedback_id` string, uuid, required
  - `call_id` string, uuid, required
  - `feedback_type` 'general' | 'wrong_transfer_destination', required
  - `expected_transfer_destination_id` string, uuid, nullable
  - `expected_transfer_destination_name` string, nullable
  - `comment` string, nullable
  - `created_by_user_id` string, uuid, nullable
  - `created_by_name` string, nullable — Display name of the user who left the feedback
  - `created_at` string, date-time, required

## Other responses

- `422` — Validation Error

---

[API](https://skmtc.dev/openintake/apis/fastapi.md) · [All operations](https://skmtc.dev/openintake/apis/fastapi/llms.txt) · [OpenAPI document](https://skmtc-service-production.skmtc.workers.dev/v1/apis/openintake/fastapi/revisions/b642b91e0a5c/schema)