---
title: "Get Incoming Call Policy"
method: POST
path: "/incoming-call-policy/{id}/get-item"
tags: ["Incoming Call Policy"]
---

# Get Incoming Call Policy

`POST /incoming-call-policy/{id}/get-item`

## Request

- Base URL: `https://oneuptime.com/api`
- URL: `https://oneuptime.com/api/incoming-call-policy/{id}/get-item`
- Auth: API key in header `APIKey`
- TypeScript: <https://skmtc.dev/oneuptime/apis/oneuptime-openapi-specification/docs/incoming-call-policy/:id/get-item/post.ts> (a function with typed inputs; its response is checked against the schema)

Endpoint to retrieve a single Incoming Call Policy by ID

## Path parameters

- `id` string, uuid, required

## Request body

- object
  - `select` IncomingCallPolicySelectSchema: Select schema for IncomingCallPolicy. Set fields to true to include them in the response.
    - `_id` boolean
    - `createdAt` boolean
    - `updatedAt` boolean
    - `deletedAt` boolean
    - `projectId` boolean
    - `name` boolean
    - `description` boolean
    - `slug` boolean
    - `routingPhoneNumber` boolean
    - `callProviderPhoneNumberId` boolean
    - `phoneNumberCountryCode` boolean
    - `phoneNumberAreaCode` boolean
    - `phoneNumberPurchasedAt` boolean
    - `greetingMessage` boolean
    - `noAnswerMessage` boolean
    - `noOneAvailableMessage` boolean
    - `isEnabled` boolean
    - `repeatPolicyIfNoOneAnswers` boolean
    - `repeatPolicyIfNoOneAnswersTimes` boolean
    - `labels` LabelRelationSelectSchema: What a select may name of the Label records a relation holds: set a field to true to include it.
      - `_id` boolean
      - `createdAt` boolean
      - `updatedAt` boolean
      - `deletedAt` boolean
      - `name` boolean
      - `projectId` boolean
      - `color` boolean
      - `isArchived` boolean
    - `projectCallSMSConfigId` boolean
    - `createdByUserId` boolean

## Response `200`

Successful response

- object
  - `data` IncomingCallPolicy
    - `_id` string, uuid: ID of this object. Permissions - Create: [Project Owner, Project Admin, Project Member, Settings Admin, Settings Member, Create Incoming Call Policy], Read: [Project Owner, Project Admin, Project Member, Viewer, Settings Admin, Settings Member, Settings Viewer, Read Incoming Call Policy], Update: [Project Owner, Project Admin, Project Member, Settings Admin, Settings Member, Edit Incoming Call Policy]
    - `createdAt` object: Date and Time when the object was created. Permissions - Create: [Project Owner, Project Admin, Project Member, Settings Admin, Settings Member, Create Incoming Call Policy], Read: [Project Owner, Project Admin, Project Member, Viewer, Settings Admin, Settings Member, Settings Viewer, Read Incoming Call Policy], Update: [Project Owner, Project Admin, Project Member, Settings Admin, Settings Member, Edit Incoming Call Policy]
    - `updatedAt` object: Date and Time when the object was updated. Permissions - Create: [Project Owner, Project Admin, Project Member, Settings Admin, Settings Member, Create Incoming Call Policy], Read: [Project Owner, Project Admin, Project Member, Viewer, Settings Admin, Settings Member, Settings Viewer, Read Incoming Call Policy], Update: [Project Owner, Project Admin, Project Member, Settings Admin, Settings Member, Edit Incoming Call Policy]
    - `deletedAt` object: Date and Time when the object was deleted. Permissions - Create: [Project Owner, Project Admin, Project Member, Settings Admin, Settings Member, Create Incoming Call Policy], Read: [Project Owner, Project Admin, Project Member, Viewer, Settings Admin, Settings Member, Settings Viewer, Read Incoming Call Policy], Update: [Project Owner, Project Admin, Project Member, Settings Admin, Settings Member, Edit Incoming Call Policy]
    - `version` number: Object version
    - `projectId` string, uuid, required: ID of your OneUptime Project in which this object belongs. Permissions - Create: [Project Owner, Project Admin, Project Member, Settings Admin, Settings Member, Create Incoming Call Policy], Read: [Project Owner, Project Admin, Project Member, Viewer, Settings Admin, Settings Member, Settings Viewer, Read Incoming Call Policy], Update: [No access - you don't have permission for this operation]
    - `name` string, required: Any friendly name of this policy. Permissions - Create: [Project Owner, Project Admin, Project Member, Settings Admin, Settings Member, Create Incoming Call Policy], Read: [Project Owner, Project Admin, Project Member, Viewer, Settings Admin, Settings Member, Settings Viewer, Read Incoming Call Policy], Update: [Project Owner, Project Admin, Project Member, Settings Admin, Settings Member, Edit Incoming Call Policy]
    - `description` string: Friendly description that will help you remember. Permissions - Create: [Project Owner, Project Admin, Project Member, Settings Admin, Settings Member, Create Incoming Call Policy], Read: [Project Owner, Project Admin, Project Member, Viewer, Settings Admin, Settings Member, Settings Viewer, Read Incoming Call Policy], Update: [Project Owner, Project Admin, Project Member, Settings Admin, Settings Member, Edit Incoming Call Policy]
    - `slug` string, required: Friendly globally unique name for your object. Permissions - Create: [Project Owner, Project Admin, Project Member, Settings Admin, Settings Member, Create Incoming Call Policy], Read: [Project Owner, Project Admin, Project Member, Viewer, Settings Admin, Settings Member, Settings Viewer, Read Incoming Call Policy], Update: [No access - you don't have permission for this operation]
    - `routingPhoneNumber` object: The phone number for incoming calls to this policy. Permissions - Create: [No access - you don't have permission for this operation], Read: [Project Owner, Project Admin, Project Member, Viewer, Settings Admin, Settings Member, Settings Viewer, Read Incoming Call Policy], Update: [No access - you don't have permission for this operation]
    - `callProviderPhoneNumberId` string: The call provider's ID for the phone number (e.g., Twilio SID). Permissions - Create: [No access - you don't have permission for this operation], Read: [Project Owner, Project Admin, Project Member, Viewer, Settings Admin, Settings Member, Settings Viewer, Read Incoming Call Policy], Update: [No access - you don't have permission for this operation]
    - `phoneNumberCountryCode` string: Country code of the phone number (US, GB, etc.). Permissions - Create: [No access - you don't have permission for this operation], Read: [Project Owner, Project Admin, Project Member, Viewer, Settings Admin, Settings Member, Settings Viewer, Read Incoming Call Policy], Update: [No access - you don't have permission for this operation]
    - `phoneNumberAreaCode` string: Area code of the phone number. Permissions - Create: [No access - you don't have permission for this operation], Read: [Project Owner, Project Admin, Project Member, Viewer, Settings Admin, Settings Member, Settings Viewer, Read Incoming Call Policy], Update: [No access - you don't have permission for this operation]
    - `phoneNumberPurchasedAt` object: When the phone number was purchased. Permissions - Create: [No access - you don't have permission for this operation], Read: [Project Owner, Project Admin, Project Member, Viewer, Settings Admin, Settings Member, Settings Viewer, Read Incoming Call Policy], Update: [No access - you don't have permission for this operation]
    - `greetingMessage` string: Custom TTS greeting message for incoming calls. Permissions - Create: [Project Owner, Project Admin, Project Member, Settings Admin, Settings Member, Create Incoming Call Policy], Read: [Project Owner, Project Admin, Project Member, Viewer, Settings Admin, Settings Member, Settings Viewer, Read Incoming Call Policy], Update: [Project Owner, Project Admin, Project Member, Settings Admin, Settings Member, Edit Incoming Call Policy]
    - `noAnswerMessage` string: Message when escalation is exhausted and no one answers. Permissions - Create: [Project Owner, Project Admin, Project Member, Settings Admin, Settings Member, Create Incoming Call Policy], Read: [Project Owner, Project Admin, Project Member, Viewer, Settings Admin, Settings Member, Settings Viewer, Read Incoming Call Policy], Update: [Project Owner, Project Admin, Project Member, Settings Admin, Settings Member, Edit Incoming Call Policy]
    - `noOneAvailableMessage` string: Message when no one is on-call or reachable. Permissions - Create: [Project Owner, Project Admin, Project Member, Settings Admin, Settings Member, Create Incoming Call Policy], Read: [Project Owner, Project Admin, Project Member, Viewer, Settings Admin, Settings Member, Settings Viewer, Read Incoming Call Policy], Update: [Project Owner, Project Admin, Project Member, Settings Admin, Settings Member, Edit Incoming Call Policy]
    - `isEnabled` boolean, required: Enable or disable this incoming call policy. Permissions - Create: [Project Owner, Project Admin, Project Member, Settings Admin, Settings Member, Create Incoming Call Policy], Read: [Project Owner, Project Admin, Project Member, Viewer, Settings Admin, Settings Member, Settings Viewer, Read Incoming Call Policy], Update: [Project Owner, Project Admin, Project Member, Settings Admin, Settings Member, Edit Incoming Call Policy]
    - `repeatPolicyIfNoOneAnswers` boolean, required: Restart from first rule if all fail. Permissions - Create: [Project Owner, Project Admin, Project Member, Settings Admin, Settings Member, Create Incoming Call Policy], Read: [Project Owner, Project Admin, Project Member, Viewer, Settings Admin, Settings Member, Settings Viewer, Read Incoming Call Policy], Update: [Project Owner, Project Admin, Project Member, Settings Admin, Settings Member, Edit Incoming Call Policy]
    - `repeatPolicyIfNoOneAnswersTimes` number, required: How many more times the escalation rules ring again from the first when nobody answers: a whole number of 1 or more while Repeat Policy If No One Answers is on. Permissions - Create: [Project Owner, Project Admin, Project Member, Settings Admin, Settings Member, Create Incoming Call Policy], Read: [Project Owner, Project Admin, Project Member, Viewer, Settings Admin, Settings Member, Settings Viewer, Read Incoming Call Policy], Update: [Project Owner, Project Admin, Project Member, Settings Admin, Settings Member, Edit Incoming Call Policy]
    - `labels` object[]: Labels to group and filter by. Permissions - Create: [Project Owner, Project Admin, Project Member, Settings Admin, Settings Member, Create Incoming Call Policy], Read: [Project Owner, Project Admin, Project Member, Viewer, Settings Admin, Settings Member, Settings Viewer, Read Incoming Call Policy], Update: [Project Owner, Project Admin, Project Member, Settings Admin, Settings Member, Edit Incoming Call Policy]
      - `_id` string, uuid: Unique identifier for the entity
    - `projectCallSMSConfigId` string, uuid: ID of the project-level Twilio configuration. If set, uses this config instead of global config and billing does not apply. Permissions - Create: [Project Owner, Project Admin, Project Member, Settings Admin, Settings Member, Create Incoming Call Policy], Read: [Project Owner, Project Admin, Project Member, Viewer, Settings Admin, Settings Member, Settings Viewer, Read Incoming Call Policy], Update: [Project Owner, Project Admin, Project Member, Settings Admin, Settings Member, Edit Incoming Call Policy]
    - `createdByUserId` string, uuid: User ID who created this object (if this object was created by a User). Permissions - Create: [No access - you don't have permission for this operation], Read: [Project Owner, Project Admin, Project Member, Viewer, Settings Admin, Settings Member, Settings Viewer, Read Incoming Call Policy], Update: [No access - you don't have permission for this operation]

## Other responses

- `400`: Bad request. This response indicates that the request was malformed or contained invalid data.
- `401`: Unauthorized. This response indicates that the request requires user authentication.
- `402`: Payment Required. This response indicates that the request requires payment or a valid subscription.
- `403`: Forbidden. This response indicates that the server understood the request, but refuses to authorize it.
- `404`: Not found. The record does not exist, belongs to another project, or is one you may not read - the same answer for each.
- `405`: Project not found. This response indicates that the requested project does not exist or is not accessible.
- `408`: Request Timeout. This response indicates that the server timed out waiting for the request.
- `415`: Unable to reach server. This response indicates that the server is currently unreachable or down.
- `422`: Not authorized. This response indicates that the user does not have permission to access the requested resource.
- `500`: Internal Server Error. This response indicates that the server encountered an unexpected condition that prevented it from fulfilling the request.

---

[API](https://skmtc.dev/oneuptime/apis/oneuptime-openapi-specification.md) - [All operations](https://skmtc.dev/oneuptime/apis/oneuptime-openapi-specification/llms.txt) - [OpenAPI document](https://skmtc.dev/oneuptime/apis/oneuptime-openapi-specification/revisions/ba3307d00304?raw)