---
title: "Get Callqueue Statistics for all Queues by Queue"
method: GET
path: "/domains/{domain}/statistics/callqueues/per-queue"
tags: ["Call Center/Statistics", "44.3"]
---

# Get Callqueue Statistics for all Queues by Queue

`GET /domains/{domain}/statistics/callqueues/per-queue`

## Request

- Base URL: `https://ns-api.com/ns-api/v2`
- URL: `https://ns-api.com/ns-api/v2/domains/{domain}/statistics/callqueues/per-queue`
- Auth: HTTP bearer

## Path parameters

- `domain` string, required: This is the main organization name. This is used to link resource to its group/tenant/organization/enterprise. Then using in path for GET you can set to "~" to use the domain name linked to your token/key instead of the domain name itself when reading for your own domain.

## Query parameters

- `datetime-start` string, rfc3339, required: This is the start of the time window for a given query. The format is based on RFC3339 but also will support additonal params for use in providing a timezone which will allow the API to give the correct range for a given set of data and will be formated in respone using the same format. Supported formats include. * 2023-11-27 13:00:00 * 2023-11-27T13:00:00Z * 2023-11-27T13:00:00-08:00 * 2023-11-27T13:00:00-08:00[US/Pacific] * 2023-11-27T13:00:00Z[America/Phoenix]
- `datetime-end` string, rfc3339, required: This is the end of the time window for a given query. The format is based on RFC3339 but also will support additonal params for use in providing a timezone which will allow the API to give the correct range for a given set of data and will be formated in respone using the same format. Allowed values same as datetime-start.
- `fields` string
- `remove_zeros` string
- `queue_list` string

## Response `200`

- object
  - `calls-total-count` integer: Number of calls originating through a Call Queue. Includes answered calls, abandoned calls, forwards, and voicemail.
  - `calls-answered-count` integer: Number of calls answered by agent originating through a Call Queue. The call must also terminate with the agent to be counted as a call handled.
  - `calls-presented-count` integer: Number of calls that reached the queue to be dispatched to agents. Includes abandoned calls. Excludes forwards and voicemail.
  - `calls-presented-adjusted-count` integer: Adjusted number of calls that reached the queue. Excludes calls abandoned in less than 10 seconds.
  - `calls-voicemailed-count` integer: Number of calls handled by the automated voicemail system.
  - `calls-forwarded-count` integer: Number of calls forwarded to another queue or off-net phone number for handling. Includes forwarded calls to voicemail.
  - `calls-talking-avg-duration-minutes` number: Average number of minutes spent by agent talking per call, on calls originating through a Call Queue. Excludes hold time.
  - `calls-assisted-count` integer: Number of calls answered and then transferred to another agent.
  - `calls-after-call-work-avg-duration-seconds` integer: Average time an agent spends between the end of a call and submitting call disposition. This metric is only applied to agents using Single Call Mode.
  - `calls-callback-requests-count` integer: Number of calls that requested a callback rather than waiting in the queue.
  - `calls-holding-avg-duration-seconds` number: Average time a caller spends on hold with an agent. Excludes waiting time in the Call Queue.
  - `calls-service-level-percent` number: The ratio of calls meeting the configurable service level agreement.
  - `calls-presented-percent` number: Percentage of calls that landed in the queue and were offered to an agent.
  - `calls-abandoned-count` integer: Number of calls that abandoned the queue before being answered by an agent.
  - `calls-abandoned-adjusted-count` integer: Adjusted number of calls that abandoned the queue. Excludes calls abandoned in less than 10 seconds.
  - `calls-abandoned-rate` number: Percentage of calls offered that were abandoned before being offered to an agent.
  - `calls-abandoned-adjusted-rate` number: Percentage of calls offered that were abandoned in under 10 seconds.
  - `calls-handling-avg-duration-minutes` number: Average time an agent spent on a call. Includes Talk Time (TT), Hold Time (AH), and Disposition Time (ACW).
  - `calls-queueing-avg-duration-seconds` number: Average number of seconds a caller spent in the selected queue before being dispatched to an agent. If none selected, total for all queues will be displayed.
  - `sms-conversations-count` integer: Number of SMS sessions handled through a Call Queue.
  - `sms-handling-avg-duration-seconds` number: Average time an agent spent handling an SMS session from the queue, starting from the moment they accept the message until it is terminated.
  - `name` string: Name

## Other responses

- `400`
- `401`
- `404`

## Changes

- **2026-11-03** `bce16087d479`: 1 info
  - endpoint added

[Operation history](https://skmtc.dev/ns-api/apis/netsapiens-api-v2/changes/domains/:domain/statistics/callqueues/per-queue/get.md)

---

[API](https://skmtc.dev/ns-api/apis/netsapiens-api-v2.md) - [All operations](https://skmtc.dev/ns-api/apis/netsapiens-api-v2/llms.txt) - [OpenAPI document](https://skmtc.dev/ns-api/apis/netsapiens-api-v2/revisions/bce16087d479?raw)