--- title: "Get Callqueue Statistics for a Specific Queue" method: GET path: "/domains/{domain}/statistics/callqueues/{callqueue}" tags: ["Call Center/Statistics", "44.3"] --- # Get Callqueue Statistics for a Specific Queue `GET /domains/{domain}/statistics/callqueues/{callqueue}` ## Request - Base URL: `https://ns-api.com/ns-api/v2` - URL: `https://ns-api.com/ns-api/v2/domains/{domain}/statistics/callqueues/{callqueue}` - Auth: HTTP bearer ## Path parameters - `domain` string, required: This is the main organization name. This is used to link resource to its group/tenant/organization/enterprise. Then using in path for GET you can set to "~" to use the domain name linked to your token/key instead of the domain name itself when reading for your own domain. - `callqueue` string, required: When used in path the callqueue value will link to a extension id for a preconfigured callqueue. If using agent actions like "login" you can use "all" to change action for all of the queues the agent is in currently, it can not be used for agent update requests. ## Query parameters - `datetime-start` string, rfc3339, required: This is the start of the time window for a given query. The format is based on RFC3339 but also will support additonal params for use in providing a timezone which will allow the API to give the correct range for a given set of data and will be formated in respone using the same format. Supported formats include. * 2023-11-27 13:00:00 * 2023-11-27T13:00:00Z * 2023-11-27T13:00:00-08:00 * 2023-11-27T13:00:00-08:00[US/Pacific] * 2023-11-27T13:00:00Z[America/Phoenix] - `datetime-end` string, rfc3339, required: This is the end of the time window for a given query. The format is based on RFC3339 but also will support additonal params for use in providing a timezone which will allow the API to give the correct range for a given set of data and will be formated in respone using the same format. Allowed values same as datetime-start. - `fields` string - `remove_zeros` string - `queue_list` string ## Response `200` - object - `calls-total-count` integer: Number of calls originating through a Call Queue. Includes answered calls, abandoned calls, forwards, and voicemail. - `calls-answered-count` integer: Number of calls answered by agent originating through a Call Queue. The call must also terminate with the agent to be counted as a call handled. - `calls-presented-count` integer: Number of calls that reached the queue to be dispatched to agents. Includes abandoned calls. Excludes forwards and voicemail. - `calls-presented-adjusted-count` integer: Adjusted number of calls that reached the queue. Excludes calls abandoned in less than 10 seconds. - `calls-voicemailed-count` integer: Number of calls handled by the automated voicemail system. - `calls-forwarded-count` integer: Number of calls forwarded to another queue or off-net phone number for handling. Includes forwarded calls to voicemail. - `calls-talking-avg-duration-minutes` number: Average number of minutes spent by agent talking per call, on calls originating through a Call Queue. Excludes hold time. - `calls-assisted-count` integer: Number of calls answered and then transferred to another agent. - `calls-after-call-work-avg-duration-seconds` integer: Average time an agent spends between the end of a call and submitting call disposition. This metric is only applied to agents using Single Call Mode. - `calls-callback-requests-count` integer: Number of calls that requested a callback rather than waiting in the queue. - `calls-holding-avg-duration-seconds` number: Average time a caller spends on hold with an agent. Excludes waiting time in the Call Queue. - `calls-service-level-percent` number: The ratio of calls meeting the configurable service level agreement. - `calls-presented-percent` number: Percentage of calls that landed in the queue and were offered to an agent. - `calls-abandoned-count` integer: Number of calls that abandoned the queue before being answered by an agent. - `calls-abandoned-adjusted-count` integer: Adjusted number of calls that abandoned the queue. Excludes calls abandoned in less than 10 seconds. - `calls-abandoned-rate` number: Percentage of calls offered that were abandoned before being offered to an agent. - `calls-abandoned-adjusted-rate` number: Percentage of calls offered that were abandoned in under 10 seconds. - `calls-handling-avg-duration-minutes` number: Average time an agent spent on a call. Includes Talk Time (TT), Hold Time (AH), and Disposition Time (ACW). - `calls-queueing-avg-duration-seconds` number: Average number of seconds a caller spent in the selected queue before being dispatched to an agent. If none selected, total for all queues will be displayed. - `sms-conversations-count` integer: Number of SMS sessions handled through a Call Queue. - `sms-handling-avg-duration-seconds` number: Average time an agent spent handling an SMS session from the queue, starting from the moment they accept the message until it is terminated. ## Other responses - `400` - `401` - `404` ## Changes - **2026-11-03** `bce16087d479`: 1 info - endpoint added [Operation history](https://skmtc.dev/ns-api/apis/netsapiens-api-v2/changes/domains/:domain/statistics/callqueues/:callqueue/get.md) --- [API](https://skmtc.dev/ns-api/apis/netsapiens-api-v2.md) - [All operations](https://skmtc.dev/ns-api/apis/netsapiens-api-v2/llms.txt) - [OpenAPI document](https://skmtc.dev/ns-api/apis/netsapiens-api-v2/revisions/bce16087d479?raw)