---
title: "Get Agent Statistics for Single Queues by Agent"
method: GET
path: "/domains/{domain}/statistics/agent/callqueues/{callqueue}"
tags: ["Call Center/Statistics", "44.3"]
---

# Get Agent Statistics for Single Queues by Agent

`GET /domains/{domain}/statistics/agent/callqueues/{callqueue}`

## Request

- Base URL: `https://ns-api.com/ns-api/v2`
- URL: `https://ns-api.com/ns-api/v2/domains/{domain}/statistics/agent/callqueues/{callqueue}`
- Auth: HTTP bearer

## Path parameters

- `domain` string, required: This is the main organization name. This is used to link resource to its group/tenant/organization/enterprise. Then using in path for GET you can set to "~" to use the domain name linked to your token/key instead of the domain name itself when reading for your own domain.
- `callqueue` string, required: When used in path the callqueue value will link to a extension id for a preconfigured callqueue. If using agent actions like "login" you can use "all" to change action for all of the queues the agent is in currently, it can not be used for agent update requests.

## Query parameters

- `datetime-start` string, rfc3339, required: This is the start of the time window for a given query. The format is based on RFC3339 but also will support additonal params for use in providing a timezone which will allow the API to give the correct range for a given set of data and will be formated in respone using the same format. Supported formats include. * 2023-11-27 13:00:00 * 2023-11-27T13:00:00Z * 2023-11-27T13:00:00-08:00 * 2023-11-27T13:00:00-08:00[US/Pacific] * 2023-11-27T13:00:00Z[America/Phoenix]
- `datetime-end` string, rfc3339, required: This is the end of the time window for a given query. The format is based on RFC3339 but also will support additonal params for use in providing a timezone which will allow the API to give the correct range for a given set of data and will be formated in respone using the same format. Allowed values same as datetime-start.
- `fields` string
- `remove_zeros` string
- `department` string

## Response `200`

- object
  - `calls-answered-count` integer: Number of calls answered by agent originating through a Call Queue. The call must also terminate with the agent to be counted as a call handled.
  - `calls-talking-avg-duration-minutes` number: Average number of minutes spent by agent talking per call, on calls originating through a Call Queue. Excludes hold time.
  - `calls-assisted-count` integer: Number of calls answered and then transferred to another agent.
  - `calls-after-call-work-avg-duration-seconds` integer: Average time an agent spends between the end of a call and submitting call disposition. This metric is only applied to agents using Single Call Mode.
  - `calls-holding-avg-duration-seconds` number: Average time a caller spends on hold with an agent. Excludes waiting time in the Call Queue.
  - `calls-handling-avg-duration-minutes` number: Average time an agent spent on a call. Includes Talk Time (TT), Hold Time (AH), and Disposition Time (ACW).
  - `outbound-calls-attempted-count` integer: Number of outbound call attempts by an agent. Excludes on-net calls and conference calls.
  - `outbound-calls-answered-count` integer: Number of outbound calls by agent answered by a remote party. Includes calls answered by voicemail. Excludes on-net calls and conference calls.
  - `outbound-calls-duration-minutes` number: Number of minutes spent by an agent on outbound calls. Includes talk and hold time. Excludes call center calls, on-net calls, and conference calls.
  - `outbound-calls-avg-duration-minutes` number: Average length of time spent by an agent on outbound calls. Excludes call center calls, on-net calls, and conference calls.
  - `inbound-calls-presented-count` integer: Number of attempted calls inbound to agent. Includes call center calls. Excludes on-net calls and conference calls.
  - `inbound-calls-answered-count` integer: Number of inbound answered calls to an agent. Includes call center calls. Excludes on-net calls and conference calls.
  - `inbound-calls-duration-minutes` number: Number of minutes spent by an agent on inbound calls. Includes call center calls. Includes talk and hold time. Excludes on-net calls and conference calls.
  - `inbound-calls-avg-duration-minutes` number: Average length of time spent by an agent on inbound calls. Includes call center calls. Excludes on-net calls and conference calls.
  - `name` string: Name
  - `calls-talking-duration-minutes` number: The number of minutes spent by an agent on answered calls originating through a Call Queue.
  - `calls-unanswered-count` integer: Number of calls originating through a call queue offered to an agent but not answered. This includes multiple attempts if a call loops through all agents, but excludes unanswered simultaneous ring calls.

## Other responses

- `400`
- `401`
- `404`

## Changes

- **2026-11-03** `bce16087d479`: 1 info
  - endpoint added

[Operation history](https://skmtc.dev/ns-api/apis/netsapiens-api-v2/changes/domains/:domain/statistics/agent/callqueues/:callqueue/get.md)

---

[API](https://skmtc.dev/ns-api/apis/netsapiens-api-v2.md) - [All operations](https://skmtc.dev/ns-api/apis/netsapiens-api-v2/llms.txt) - [OpenAPI document](https://skmtc.dev/ns-api/apis/netsapiens-api-v2/revisions/bce16087d479?raw)