--- title: "Read Basic info on Call Queues in Domain" method: GET path: "/domains/{domain}/callqueues/list" tags: ["Call Center/Callqueues", "ReadOnlyDomain"] --- # Read Basic info on Call Queues in Domain `GET /domains/{domain}/callqueues/list` ## Request - Base URL: `https://ns-api.com/ns-api/v2` - URL: `https://ns-api.com/ns-api/v2/domains/{domain}/callqueues/list` - Auth: HTTP bearer ## Path parameters - `domain` string, required: This is the main organization name. This is used to link resource to its group/tenant/organization/enterprise. Then using in path for GET you can set to "~" to use the domain name linked to your token/key instead of the domain name itself when reading for your own domain. ## Response `200` - CallQueue[] - `callqueue` string, required: This is the main call queue extension which is the identifier for this call quieue. - `domain` string, required: This is the main organization name. This is used to link resource to its group/tenant/organization/enterprise. ~ and * can be used alone in special cases to mean My Domain (~) and All Domains (\*). - `description` string: This is a simple description of the callqueue which can be used to better explain the use or purpose of this call queue. - `callqueue-dispatch-type` 'Round-robin' | 'Tiered Round-robin' | 'Ring All' | 'Linear Cascade' | 'Linear Hunt' | 'Call Park': This is the main dispatch type for hunting agents. The options are described below. #Round-robin #Tiered Round-robin #Ring All #Linear Cascade #Linear Hunt #Call Park - `callqueue-calculate-statistics` 'yes' | 'no' - `active-queued-calls-total-current` integer: This is the current calls waiting in the call queue waiting to be dispatched. - `callqueue-agent-dispatch-timeout-seconds` integer: This is the timeout in seconds the call queue will attempt an agent before timing out and retrying additional resources. - `callqueue-count-agents-available` integer: This is the current number of agents logged in and available for work. - `callqueue-count-agents-total` integer: This is the current number of agents configured for this callqueue. - `callqueue-debug` 'yes' | 'no' - `callqueue-force-full-intro-playback` 'yes' | 'no' - `callqueue-max-callback-queueing-hours` integer: This setting will allow callback's in the callqueue allowing callers to press a buton and opt for a callback instead of waiting. 0 the default is off, any other positive number will enable callback and allow callback up to that many hours after the callback is requested. - `callqueue-max-current-callers-to-accept-new-callers` integer: This setting is the maximum number of callers allowed in the queue before forward busy answer rules will be followed. 0 is unlimited - `callqueue-max-current-wait-to-accept-new-callers-seconds` integer: This setting is the maximum expected wait time allowed in the queue before forward busy answer rules will be followed. 0 is unlimited - `callqueue-max-wait-timeout-minutes` integer: This is the max wait time in minutes that it would allow a call to wait before being forced out of the queue. 0 is unlimited - `callqueue-require-available-agents-to-accept-new-callers` 'yes' | 'no' - `callqueue-source-match` string, nullable: This is a optional setting that will control the source match for the forward dispatch leg of calls allowing if needed different matches to connecting devices when calls come through the queue. - `callqueue-sms-enable` 'yes' | 'no' - `callqueue-sms-phrase-initiate-chat` string, nullable: This is the keyword that will be the trigger for a new SMS queueing session - `callqueue-sms-phrase-initiate-success` string, nullable: The message to auto reply to a inbound SMS message once the trigger keyword is detected - `callqueue-sms-phrase-initiation-fail ` string, nullable: The message that will be auto replied when a message wihtout the keywork is detected. - `callqueue-sms-phrase-no-agents-available` string, nullable: The message that will be auto replied when there are no agents available and the system is unable to setup a sms chat session at this time. - `callqueue-sms-phrase-terminate-chat` string, nullable: This is the keyword that will be the trigger to end a active SMS session. - `callqueue-sms-phrase-terminate-success` string, nullable: The message that will be played after a successfully termination of a session via a keyword. - `callqueue-agent-auto-logout-after-missed` 'yes' | 'no' - `callqueue-sim-ring-1st-round` integer: When using a callqueue-dispatch-type value that allows for mutlple agents to be run on at a time this setting controls the amount of agents that are dispatched in the first round. - `callqueue-sim-ring-increment` integer: When using a callqueue-dispatch-type value that allows for mutlple agents to be run on at a time this setting controls the amount of agents that will be added to the group activly ringing at each agent timeout level. - `recording-configuration` 'yes' | 'yes-with-transcription' | 'yes-with-transcription-and-sentiment' | 'no': Option whether to record calls or not. Available options are "yes", "yes-with-transcription", "yes-with-transcription-and-sentiment", or "no" ## Other responses - `400` - `401` - `404` ## Changes - **2026-11-03** `bce16087d479`: 1 info - endpoint added [Operation history](https://skmtc.dev/ns-api/apis/netsapiens-api-v2/changes/domains/:domain/callqueues/list/get.md) --- [API](https://skmtc.dev/ns-api/apis/netsapiens-api-v2.md) - [All operations](https://skmtc.dev/ns-api/apis/netsapiens-api-v2/llms.txt) - [OpenAPI document](https://skmtc.dev/ns-api/apis/netsapiens-api-v2/revisions/bce16087d479?raw)