---
title: "Get Abandoned Calls for all Queues"
method: GET
path: "/domains/{domain}/callqueuereport/abandoned"
tags: ["Call Center/Statistics"]
---

# Get Abandoned Calls for all Queues

`GET /domains/{domain}/callqueuereport/abandoned`

## Request

- Base URL: `https://ns-api.com/ns-api/v2`
- URL: `https://ns-api.com/ns-api/v2/domains/{domain}/callqueuereport/abandoned`
- Auth: HTTP bearer

## Path parameters

- `domain` string, required: This is the main organization name. This is used to link resource to its group/tenant/organization/enterprise. Then using in path for GET you can set to "~" to use the domain name linked to your token/key instead of the domain name itself when reading for your own domain.

## Query parameters

- `datetime-start` string, rfc3339, required: This is the start of the time window for a given query. The format is based on RFC3339 but also will support additonal params for use in providing a timezone which will allow the API to give the correct range for a given set of data and will be formated in respone using the same format. Supported formats include. * 2023-11-27 13:00:00 * 2023-11-27T13:00:00Z * 2023-11-27T13:00:00-08:00 * 2023-11-27T13:00:00-08:00[US/Pacific] * 2023-11-27T13:00:00Z[America/Phoenix]
- `datetime-end` string, rfc3339, required: This is the end of the time window for a given query. The format is based on RFC3339 but also will support additonal params for use in providing a timezone which will allow the API to give the correct range for a given set of data and will be formated in respone using the same format. Allowed values same as datetime-start.

## Response `200`

- AbandondedCallStat[]
  - `domain` string: This is the main name of the domain. This name should be capable of being in SIP enpoints so no special characters or spaces.
  - `call-orig-call-id` string: Unique identifier for the Origination call leg
  - `agent-term-uri` string: SIP URI of the terminating Agent.
  - `agent-term-user` string: This is the extension of the Agent.
  - `agent-term-domain` string: This is the domain of the Agent.
  - `agent-name-first-name` string: This is the first name for the Agent.
  - `agent-name-last-name` string: This is the last name for the Agent.
  - `callqueue` string: Extension id for a preconfigured callqueue
  - `call-dialed-number` integer: Dialed Number Identification Service - the number that was called.
  - `agent-talking-duration-seconds` integer: Time Agent spent on the call talking to caller.
  - `agent-call-duration-seconds` integer: Total time Agent spent on the call including hold time.
  - `queue-duration-seconds` integer: Time call spent in the queue before answered by an Agent.
  - `agent-holding-duration-seconds` integer: Time Agent spent on hold during the call.
  - `disposition-duration-seconds` integer: Disposition / Wrap up time for agent before going Online for next call.
  - `agent-call-start-datetime` string: Time when call was presented to the Agent.
  - `queue-call-start-datetime` string: Time when call entered to the queue.
  - `queue-call-disconnect-datetime` string: Time when call was released from the queue.
  - `agent-call-disconnect-datetime` string: Time when call was released by the Agent.
  - `agent-call-answer-datetime` string: Time when call was answered by the Agent.
  - `agent-call-disconnect-reason-text` string: Agent release reason.
  - `queue-call-disconnect-reason-text` string: Queue release reason.
  - `call-orig-from-name` string: Caller ID name.
  - `call-orig-from-user` integer: Caller's phone number.
  - `call-orig-from-uri` string: Full SIP URI of the caller.

## Other responses

- `400`
- `401`
- `404`

## Changes

- **2026-11-03** `bce16087d479`: 1 info
  - endpoint added

[Operation history](https://skmtc.dev/ns-api/apis/netsapiens-api-v2/changes/domains/:domain/callqueuereport/abandoned/get.md)

---

[API](https://skmtc.dev/ns-api/apis/netsapiens-api-v2.md) - [All operations](https://skmtc.dev/ns-api/apis/netsapiens-api-v2/llms.txt) - [OpenAPI document](https://skmtc.dev/ns-api/apis/netsapiens-api-v2/revisions/bce16087d479?raw)