---
title: "Get Abandoned Calls for a Specific Queue"
method: GET
path: "/domains/{domain}/callqueuereport/abandoned/{callqueue}"
tags: ["Call Center/Statistics"]
---

# Get Abandoned Calls for a Specific Queue

`GET /domains/{domain}/callqueuereport/abandoned/{callqueue}`

## Request

- Base URL: `https://ns-api.com/ns-api/v2`
- URL: `https://ns-api.com/ns-api/v2/domains/{domain}/callqueuereport/abandoned/{callqueue}`
- Auth: HTTP bearer

## Path parameters

- `domain` string, required: This is the main organization name. This is used to link resource to its group/tenant/organization/enterprise. Then using in path for GET you can set to "~" to use the domain name linked to your token/key instead of the domain name itself when reading for your own domain.
- `callqueue` string, required: When used in path the callqueue value will link to a extension id for a preconfigured callqueue. If using agent actions like "login" you can use "all" to change action for all of the queues the agent is in currently, it can not be used for agent update requests.

## Query parameters

- `datetime-start` string, rfc3339, required: This is the start of the time window for a given query. The format is based on RFC3339 but also will support additonal params for use in providing a timezone which will allow the API to give the correct range for a given set of data and will be formated in respone using the same format. Supported formats include. * 2023-11-27 13:00:00 * 2023-11-27T13:00:00Z * 2023-11-27T13:00:00-08:00 * 2023-11-27T13:00:00-08:00[US/Pacific] * 2023-11-27T13:00:00Z[America/Phoenix]
- `datetime-end` string, rfc3339, required: This is the end of the time window for a given query. The format is based on RFC3339 but also will support additonal params for use in providing a timezone which will allow the API to give the correct range for a given set of data and will be formated in respone using the same format. Allowed values same as datetime-start.

## Response `200`

- AbandondedCallStat[]
  - `domain` string: This is the main name of the domain. This name should be capable of being in SIP enpoints so no special characters or spaces.
  - `call-orig-call-id` string: Unique identifier for the Origination call leg
  - `agent-term-uri` string: SIP URI of the terminating Agent.
  - `agent-term-user` string: This is the extension of the Agent.
  - `agent-term-domain` string: This is the domain of the Agent.
  - `agent-name-first-name` string: This is the first name for the Agent.
  - `agent-name-last-name` string: This is the last name for the Agent.
  - `callqueue` string: Extension id for a preconfigured callqueue
  - `call-dialed-number` integer: Dialed Number Identification Service - the number that was called.
  - `agent-talking-duration-seconds` integer: Time Agent spent on the call talking to caller.
  - `agent-call-duration-seconds` integer: Total time Agent spent on the call including hold time.
  - `queue-duration-seconds` integer: Time call spent in the queue before answered by an Agent.
  - `agent-holding-duration-seconds` integer: Time Agent spent on hold during the call.
  - `disposition-duration-seconds` integer: Disposition / Wrap up time for agent before going Online for next call.
  - `agent-call-start-datetime` string: Time when call was presented to the Agent.
  - `queue-call-start-datetime` string: Time when call entered to the queue.
  - `queue-call-disconnect-datetime` string: Time when call was released from the queue.
  - `agent-call-disconnect-datetime` string: Time when call was released by the Agent.
  - `agent-call-answer-datetime` string: Time when call was answered by the Agent.
  - `agent-call-disconnect-reason-text` string: Agent release reason.
  - `queue-call-disconnect-reason-text` string: Queue release reason.
  - `call-orig-from-name` string: Caller ID name.
  - `call-orig-from-user` integer: Caller's phone number.
  - `call-orig-from-uri` string: Full SIP URI of the caller.

## Other responses

- `400`
- `401`
- `404`

## Changes

- **2026-11-03** `bce16087d479`: 1 info
  - endpoint added

[Operation history](https://skmtc.dev/ns-api/apis/netsapiens-api-v2/changes/domains/:domain/callqueuereport/abandoned/:callqueue/get.md)

---

[API](https://skmtc.dev/ns-api/apis/netsapiens-api-v2.md) - [All operations](https://skmtc.dev/ns-api/apis/netsapiens-api-v2/llms.txt) - [OpenAPI document](https://skmtc.dev/ns-api/apis/netsapiens-api-v2/revisions/bce16087d479?raw)