---
title: "Resolve Campaign Office Escalation"
method: PATCH
path: "/campaigns/office-escalations/{escalation_id}"
tags: ["campaigns"]
---

# Resolve Campaign Office Escalation

`PATCH /campaigns/office-escalations/{escalation_id}`

Update an office escalation status.

## Path parameters

- `escalation_id` string, required

## Request body

- ResolveOfficeEscalationRequest
  - `outcome` string, nullable
  - `resolution_note` string, nullable

## Response `200`

Successful Response

- ResolveOfficeEscalationResponse
  - `id` string, required
  - `status` string, required
  - `campaign_customer_id` string, required

## Other responses

- `404` — Not found
- `422` — Validation Error

## Changes

- **2026-09-09** `db50150bcca5` — 1 warning
  - removed the request property `status`

[Change history](https://skmtc.dev/noso/apis/crucible-backend-api/changes/campaigns/office-escalations/:escalation_id/patch.md)

---

[API](https://skmtc.dev/noso/apis/crucible-backend-api.md) · [All operations](https://skmtc.dev/noso/apis/crucible-backend-api/llms.txt) · [OpenAPI document](https://skmtc.dev/noso/apis/crucible-backend-api/revisions/db50150bcca5?raw)