---
title: "Mark Customer Action Required"
method: POST
path: "/campaigns/{campaign_id}/customers/{customer_id}/action-required"
tags: ["campaigns"]
---

# Mark Customer Action Required

`POST /campaigns/{campaign_id}/customers/{customer_id}/action-required`

Manually move a campaign customer conversation into action required.

## Path parameters

- `campaign_id` string, required
- `customer_id` string, required

## Request body

- ManualOfficeEscalationRequest
  - `summary` string, nullable
  - `reason` string, nullable

## Response `200`

Successful Response

- ResolveOfficeEscalationResponse
  - `id` string, required
  - `status` string, required
  - `campaign_customer_id` string, required

## Other responses

- `404` — Not found
- `422` — Validation Error

---

[API](https://skmtc.dev/noso/apis/crucible-backend-api.md) · [All operations](https://skmtc.dev/noso/apis/crucible-backend-api/llms.txt) · [OpenAPI document](https://skmtc.dev/noso/apis/crucible-backend-api/revisions/c14a8fc770d0?raw)