---
title: "List Campaign Office Escalations"
method: GET
path: "/campaigns/office-escalations"
tags: ["campaigns"]
---

# List Campaign Office Escalations

`GET /campaigns/office-escalations`

List campaign conversations that require action.

## Query parameters

- `status_filter` string, nullable

## Response `200`

Successful Response

- CampaignOfficeEscalation[]
  - `id` string, required
  - `campaign_id` string, required
  - `campaign_name` string, nullable
  - `campaign_goal` string, nullable
  - `campaign_topic` string
  - `goal_met_label` string
  - `goal_met_outcome` string
  - `agent_instructions` string, nullable
  - `audience_request` string, nullable
  - `campaign_customer_id` string, required
  - `customer_name` string
  - `customer_phone` string, nullable
  - `st_customer_id` string, nullable
  - `conversation_id` string, nullable
  - `priority_score` number, nullable
  - `message_count` integer
  - `last_message_at` string, nullable
  - `customer_tags` object[]
  - `first_message_body` string, nullable
  - `first_message_status` string, nullable
  - `first_message_facts` object
  - `customer_notes` string, nullable
  - `customer_profile` object
  - `customer_analytics` object
  - `recent_jobs` object[]
  - `escalation_type` string, required
  - `summary` string
  - `reason` string
  - `latest_customer_message` string, nullable
  - `suggested_action` string, nullable
  - `source` string
  - `status` string, required
  - `notification_status` string
  - `notified_at` string, nullable
  - `notification_error` string, nullable
  - `created_at` string, required
  - `resolved_at` string, nullable
  - `resolution_note` string, nullable

## Other responses

- `404` — Not found
- `422` — Validation Error

## Changes

- **2026-09-02** `d96feef8e2ef` — 1 warning
  - removed the optional property `items/batch_number` from the response with the `200` status

[Change history](https://skmtc.dev/noso/apis/crucible-backend-api/changes/campaigns/office-escalations/get.md)

---

[API](https://skmtc.dev/noso/apis/crucible-backend-api.md) · [All operations](https://skmtc.dev/noso/apis/crucible-backend-api/llms.txt) · [OpenAPI document](https://skmtc.dev/noso/apis/crucible-backend-api/revisions/6e257c69d1d1?raw)