---
title: "Send email for conversation"
method: POST
path: "/email-notifications/send"
tags: ["Email Notifications"]
---

# Send email for conversation

`POST /email-notifications/send`

Sends a richly formatted email notification for a conversation with optional transcript range.

## Request body

- SendEmailRequest — Request body for sending conversation email
  - `conversation_id` string, uuid, required — UUID of the conversation
  - `recipient_emails` string[], nullable — Recipient email list (bypasses org config when provided)
  - `subject` string, nullable — Custom email subject
  - `summary` string, nullable — Conversation summary. Auto-generated from transcript if omitted.
  - `call_to_action` string, nullable — Single action verb sentence for the back office. Auto-generated if omitted.
  - `from_message_id` string, uuid, nullable — Start of message range (inclusive). Fetches from this message to end if to_message_id omitted.
  - `to_message_id` string, uuid, nullable — End of message range (inclusive). Fetches from start to this message if from_message_id omitted.
  - `funnel_stage` integer — Funnel progress stage (1–4)
  - `priority` string — Email priority: 'normal' or 'high'
  - `user_group` 'csr' | 'manager' — Recipient group label written to the escalation timeline event.
  - `continue_thread` boolean — When true, threads to the most recent prior outbound email for this conversation: subject is forced to match the previous email's subject and In-Reply-To/References headers reuse its captured Message-ID. Frontend should only set true when /thread-status reports has_existing_thread=true.

## Response `200`

Successful Response

- SendEmailResponse — Response from email sending endpoint
  - `success` boolean, required
  - `message_id` string, nullable
  - `recipients` string[], required
  - `error` string, nullable

## Other responses

- `422` — Validation Error

---

[API](https://skmtc.dev/noso/apis/crucible-backend-api.md) · [All operations](https://skmtc.dev/noso/apis/crucible-backend-api/llms.txt) · [OpenAPI document](https://skmtc-service-production.skmtc.workers.dev/v1/apis/noso/crucible-backend-api/revisions/d96feef8e2ef/schema)