---
title: "Find Ticket"
method: GET
path: "/{tenant}/{environment}/{company}/ticket"
tags: ["ticketing > Tickets"]
---

# Find Ticket

`GET /{tenant}/{environment}/{company}/ticket`

Retrieves ticket id and access details about a specific ticket or list of tickets, depending on which query parameter is used.  If the value is not found, an empty list is returned. In case when a list of external numbers is provided, all matching tickets are returned, including duplicates. Tickets not found are omitted from the result. Leading and trailing spaces are ignored in the provided ticket numbers. <br>Exactly one of `ticketId`, `externalNumbers` or `notificationAddress` must be provided.<br> <br> - Filter using `ticketId`, `externalNumbers` or `notificationAddress` to get a specific ticket or a list of tickets. <br> - Use `externalNumbers` to find multiple tickets by their external numbers. (Separate the ticket number with a comma). <br> - Admission content and item descriptions can be included with `withAdmissionContent`. <br> - Access history summary is always included; use `withAccessHistoryDetails` to also include event-level events. <br> - `activeOnly` controls whether blocked/expired tickets are filtered out (defaults to `true` when omitted).

## Path parameters

- `tenant` string, required — Your Entra Tenant ID. [More details.](/paths#1-tenant)
- `environment` string, required — Your Business Central Environment. [More details.](/paths#2-environment)
- `company` string, required — Your Business Central Company. [More details.](/paths#3-company)

## Query parameters

- `externalNumbers` TypesSimpleTicketExternalNumbers — unresolved $ref
- `ticketId` TypesSimpleTicketId — unresolved $ref
- `notificationAddress` TypesSimpleNotificationAddress — unresolved $ref
- `withAdmissionContent` boolean
- `withAccessHistoryDetails` boolean
- `activeOnly` boolean
- `storeCode` TypesSimpleStoreCode — unresolved $ref

## Headers

- `x-np-api-key` string, required
- `x-api-version` string, date — Used for API versioning. [More details.](/apis/versioning)

## Response `200`

Response with status 200

- TypesCompositeFindTicketResponse[] — unresolved $ref

---

[API](https://skmtc.dev/navipartner/apis/api-reference.md) · [All operations](https://skmtc.dev/navipartner/apis/api-reference/llms.txt) · [OpenAPI document](https://skmtc-service-production.skmtc.workers.dev/v1/apis/navipartner/api-reference/revisions/679ad9860a08/schema)