---
title: "Configure Appliance Remote Access"
method: POST
path: "/configuration/support/appliances"
tags: ["Supportability"]
---

# Configure Appliance Remote Access

`POST /configuration/support/appliances`

## Request

- Base URL: `https://am1.portal.api.nasuni.com`
- URL: `https://am1.portal.api.nasuni.com/configuration/support/appliances`
- Auth: HTTP bearer
- TypeScript: <https://skmtc.dev/nasuni/apis/portal-api/docs/configuration/support/appliances/post.ts> (a function with typed inputs; its response is checked against the schema)

This functionality is not generally available in Portal. Customers should use the equivalent NMC APIs to maintain a single management experience. Customers who require access to these Portal APIs should contact their Nasuni Account Manager to discuss eligibility. Nasuni Edge Appliance v10.5 or later is required.

## Request body

- ApplianceSupportBridgeCommandRequestDto: Singular WebAPI request body for support bridge connect/disconnect. Enable (timed): { "appliance_id": "...", "enabled": true, "duration_hours": 8 } Enable (always): { "appliance_id": "...", "enabled": true } Enable (always): { "appliance_id": "...", "enabled": true, "duration_hours": 0 } Disable: { "appliance_id": "...", "enabled": false } ``duration_hours=0`` is equivalent to omitting the field — both mean "no auto-expiry".
  - `appliance_id` string, uuid, required
  - `enabled` boolean, required
  - `duration_hours` integer, nullable

## Response `202`

Support bridge command accepted

- ApplianceSupportBridgeJobAcceptedDto: Async acceptance payload returned by WebAPI for a single appliance command.
  - `task_id` string, uuid, required

## Other responses

- `401`: Not authenticated
- `403`: Insufficient permissions
- `404`: Resource not found
- `422`: Invalid input data
- `500`: Internal server error

---

[API](https://skmtc.dev/nasuni/apis/portal-api.md) - [All operations](https://skmtc.dev/nasuni/apis/portal-api/llms.txt) - [OpenAPI document](https://skmtc.dev/nasuni/apis/portal-api/revisions/2a505bec6d14?raw)